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- Tasks: Provide onsite IT support and manage incidents for over 1000 users across the UK.
- Company: Join a dynamic team at a leading tech company focused on user satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing user experience and supporting innovative technology.
- Qualifications: Technical background in IT support with experience in PCs, mobile devices, and software.
- Other info: Vibrant work environment with continuous learning and career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join us in this role where you’ll be responsible for incident management, first- and second-line onsite IT support, and asset management of end-user equipment.
Welcome to IT UK & Ireland. You’ll be part of the Digital Device Support Team where you, together with your colleagues, will deliver onsite IT support to well over 1000 users located in multiple locations across the UK, primarily from our UK head office in London. As a team, we focus our efforts on supporting the entire business, ensuring that service level agreements are met, and that all IT equipment is fit for purpose.
You’ll play an important role in:
- providing onsite IT support for all end user equipment, associated software and tools, and standard Microsoft Office applications
- providing walk-in support for our employees at their workplace
- preparing IT equipment for new starters
- solving first and second-level incidents and service requests in our Service Management Systems
- securing a high level of user satisfaction by always delivering a positive user experience
- assisting other IT functions with tasks that require a physical presence for back-end infrastructure onsite and across our market footprint
To succeed in the role:
- have a technical background in IT support, or similar documented experience from a similar position in a medium to large organization
- are technically minded and used to providing technical support in relation to PCs, mobile phones, iPads, and knowledge regarding infrastructure components
- have knowledge and experience of installing laptops using SCCM, MS Office 365, Windows 11, Active Directory, Azure, MFA and support of AV systems
- have a robust profile and can work independently and prioritise tasks, when necessary
- can work in a vibrant work environment and adjust your approach accordingly
It will be part of your role to carry out site visits, when required, to support all UK users across our UK footprint.
If you think you can bring something to the team, we still encourage you to apply.
Send your application to us as soon as possible. We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we’ve found the right candidate.
As an applicant or employee, you may request reasonable work and position accommodation or adjustments via accommodation@orsted.com.
Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country.
IT Support Analyst employer: Orsted Asia Pacific
Contact Detail:
Orsted Asia Pacific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online resources to get comfortable with the questions you might face.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during your interviews. Demonstrating your technical prowess can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to shape the future with us, so don’t hesitate!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background and relevant experience in IT support. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise with PCs, mobile devices, and software installations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our Digital Device Support Team. Keep it friendly and professional, and let us know what makes you a great fit for the role.
Answer Screening Questions Thoughtfully: When you apply through our website, you'll encounter some screening questions. Take your time to answer them thoughtfully, as they help us understand your background and how you can meet our needs. This is your moment to stand out!
Show Enthusiasm for the Role: In your application, let us know why you’re excited about this position and working with us at StudySmarter. A positive attitude goes a long way, and we love seeing candidates who are eager to join our team and make a difference!
How to prepare for a job interview at Orsted Asia Pacific
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and systems mentioned in the job description. Familiarise yourself with SCCM, MS Office 365, Windows 11, and Active Directory. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved IT issues in the past. Think about specific incidents where you provided first or second-line support and how you ensured user satisfaction. This will demonstrate your ability to handle similar situations in this role.
✨Emphasise Your Team Spirit
Since you'll be part of a team delivering support to over 1000 users, it's crucial to highlight your collaborative skills. Share experiences where you worked effectively with others to achieve a common goal, especially in a vibrant work environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the types of incidents you might encounter, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
