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- Tasks: Provide onsite IT support and manage incidents for end-user equipment.
- Company: Leading global energy company with a vibrant work culture.
- Benefits: Competitive salary, great team environment, and opportunities for growth.
- Why this job: Join us to shape the future of IT support and enhance user satisfaction.
- Qualifications: Technical background in IT support and problem-solving skills.
- Other info: Dynamic workplace with a focus on innovation and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
A leading global energy company is seeking an IT Support professional to deliver onsite support and manage incidents for end-user equipment. The role involves assisting employees with first and second-level IT requests and ensuring high user satisfaction.
Ideal candidates should have a technical background in IT support, familiarity with systems like SCCM, MS Office 365, and a penchant for solving technical problems. Join the team and help shape the future of IT support in a vibrant work environment.
Onsite IT Support Analyst – Incident & Asset Mgmt employer: Ørsted A/S
Contact Detail:
Ørsted A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Analyst – Incident & Asset Mgmt
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss tools like SCCM and MS Office 365, as well as share examples of how we've solved IT issues in the past.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of specific scenarios where we turned a tricky situation into a success story. This will highlight our ability to handle first and second-level IT requests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in joining the team.
We think you need these skills to ace Onsite IT Support Analyst – Incident & Asset Mgmt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background in IT support. Mention your experience with systems like SCCM and MS Office 365, as these are key for the role. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've solved technical problems in the past and how you’ve ensured user satisfaction. We love seeing your personality come through, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've tackled IT issues head-on. We’re keen on candidates who can demonstrate their knack for resolving incidents efficiently, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ørsted A/S
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems like SCCM and MS Office 365. Be ready to discuss how you've used these tools in past roles and how they can help solve common IT issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT problems before. Think about specific incidents where you turned a frustrating situation into a positive outcome for users. This will demonstrate your ability to handle first and second-level requests effectively.
✨Emphasise User Satisfaction
Since the role focuses on ensuring high user satisfaction, be ready to talk about how you prioritise user needs. Share any feedback or metrics from previous roles that highlight your commitment to providing excellent support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of incidents you might encounter, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
