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- Tasks: Supervise night operations and ensure guest safety and comfort.
- Company: Join the respected Orsett Hall Hotel, known for exceptional experiences.
- Benefits: Enjoy staff discounts, development opportunities, and a competitive hourly rate.
- Other info: Flexible hours with a fixed-term contract until July 2026.
- Why this job: Be part of a supportive team and enhance your hospitality skills.
- Qualifications: Previous hospitality experience and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
Location: Orsett Hall Hotel, Restaurant & Spa
Department: Front of House
Reporting to: Front of House Manager / General Manager
About Us
Orsett Hall is a four-star hotel, restaurant, spa, and events venue set within beautiful countryside surroundings. We are known for delivering exceptional guest experiences. We are currently seeking a Night Porter - Supervisor to join our Front of House team and take responsibility for the smooth running of the hotel overnight.
The Role
This is a key overnight position where you will combine supervisory responsibilities with hands-on operational duties. You will ensure the safety, security, and comfort of our guests while maintaining high standards across all areas of the hotel.
Key Responsibilities
- Overseeing the smooth operation of the hotel during night shifts
- Supervising night porters and support Front of House operations
- Carrying out guest check-ins and check-outs, including late arrivals and early departures
- Delivering excellent customer service and handle guest queries or issues promptly
- Conducting regular security checks, fire walks, and ensuring full health & safety compliance
- Ensuring the hotel is secure, including locking doors and checking lighting and fire exits
- Providing room service and bar service during the night
- Preparing and set up function rooms, conferences, weddings, and events to required standards
- Assisting with breakfast preparation when required
- Maintaining cleanliness in public areas, including lounges
- Ensuring all equipment is safely stored and switched off when not in use
- Completing detailed night reports, logging incidents, maintenance issues, and guest feedback
- Providing clear handover to morning teams
What We’re Looking For
- Have previous experience in hospitality, ideally within a hotel environment
- Have supervisory experience or readiness to step into a leadership role
- Have excellent customer service skills with a professional and friendly approach
- Have the ability to work independently and take ownership of the night operation
- Have good communication and organisational skills
- Have a flexible approach to working hours, including nights and weekends
- Have high standards of personal presentation
Personal Attributes
- Be self-motivated and proactive
- Be reliable, responsible, and trustworthy
- Be calm under pressure with good problem-solving skills
- Be committed to maintaining high standards of service and safety
Why Join Orsett Hall?
- Work in a well-established and respected hospitality venue
- Be part of a supportive and professional team
- Opportunities for development and progression
- Staff benefits and discounts
Please note: This role is varied and requires flexibility. Duties may evolve in line with business needs.
Additional Information
- This is a fixed term contract until 13 July 2026
- Working 5 out of 7 days per week including weekends and bank holidays
- 40 hours per week
- Working Hours: 2230hrs-0700hrs daily
- Hourly Rate: £15 per hour
Night Porter - Supervisor in Orsett employer: Orsett Hall - Front Office (Hotel Reception)
Contact Detail:
Orsett Hall - Front Office (Hotel Reception) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - Supervisor in Orsett
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter - Supervisor role.
✨Tip Number 2
Prepare for the interview by researching Orsett Hall and its values. Show us you understand what makes our hotel special and how you can contribute to delivering exceptional guest experiences during those night shifts.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Night Porter - Supervisor and how you'd handle them. We want to see your problem-solving skills shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Orsett Hall.
We think you need these skills to ace Night Porter - Supervisor in Orsett
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous hospitality experience, especially if you've worked in a hotel before. We want to see how your background aligns with the Night Porter - Supervisor role, so don’t hold back!
Be Yourself: Let your personality shine through in your application. We’re looking for someone who’s friendly and professional, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific responsibilities from the role that excite you and how you can contribute to maintaining high standards at Orsett Hall.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Orsett Hall!
How to prepare for a job interview at Orsett Hall - Front Office (Hotel Reception)
✨Know the Hotel Inside Out
Before your interview, make sure you research Orsett Hall thoroughly. Familiarise yourself with its services, values, and the overall guest experience they aim to provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Supervisory Skills
Since this position involves supervising night porters, be prepared to discuss your previous leadership experiences. Think of specific examples where you successfully managed a team or resolved conflicts. Highlighting your ability to lead under pressure will impress the interviewers.
✨Demonstrate Customer Service Excellence
Customer service is key in hospitality. Prepare to share instances where you went above and beyond for guests. Whether it was handling a complaint or ensuring a guest's comfort, these stories will illustrate your commitment to exceptional service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For example, how would you handle a late check-in or a security issue? Practising your responses to these types of questions will help you feel more confident during the interview.