At a Glance
- Tasks: Manage client relationships and ensure smooth campaign delivery while coordinating multiple projects.
- Company: Fast-growing sales and marketing agency focused on B2B success.
- Benefits: Ongoing training, professional development, team events, and clear progression opportunities.
- Other info: Join a supportive team and stay updated with emerging technologies.
- Why this job: Make a real impact by building strong client relationships in an ambitious environment.
- Qualifications: 1-3 years in client-facing roles with excellent communication and organisational skills.
We're a fast-growing sales and marketing agency that helps B2B businesses generate high-quality sales opportunities through outbound lead generation, content marketing and strategic campaigns.
Our team works closely with clients to become an extension of their business, ensuring every campaign delivers value and continues to evolve. We're looking for a proactive, organised and commercially minded Client Success Manager who enjoys building strong relationships, solving problems and delivering an exceptional client experience.
If you thrive in a fast-paced environment, enjoy taking ownership and love seeing projects through from start to finish, we'd love to hear from you.
The Role
As a Client Success Manager, you'll be the primary point of contact for a portfolio of clients, ensuring campaigns run smoothly from onboarding through to ongoing delivery.
You'll build trusted relationships, lead regular client meetings, coordinate with internal teams and ensure every client feels informed, supported and confident in the progress of their campaigns.
Alongside managing client relationships, you'll help keep projects organised, ensure deadlines are met and continuously look for ways to improve processes, communication and client outcomes.
Key Responsibilities
- Manage day-to-day communication with clients via Slack, Microsoft Teams, email and phone.
- Lead weekly or fortnightly client meetings, presenting campaign performance, discussing results and agreeing clear next steps.
- Work closely with internal teams to ensure campaign assets and deliverables are shared with clients, feedback is captured and agreed actions are followed through.
- Coordinate multiple client projects simultaneously, ensuring timelines, priorities and deliverables stay on track.
- Keep accurate records of client interactions, meeting notes, actions and campaign updates within CRM systems.
- Contribute ideas to improve internal processes, client reporting and operational efficiency.
- Stay up to date with emerging technologies, including AI tools, and identify opportunities to improve productivity, client experience and campaign delivery.
About You
We're looking for someone who is organised, proactive and genuinely enjoys working with people. You'll be confident communicating with clients, comfortable presenting ideas and naturally take ownership of your work.
Ideally you'll have:
- 1-3 years' experience in Client Success, Customer Success, Account Management or a similar client-facing role.
- Excellent communication, relationship-building and presentation skills.
- Strong organisational skills with the ability to manage multiple clients, deadlines and priorities.
- High attention to detail and pride in producing accurate, high-quality work.
- Confidence leading meetings and communicating with stakeholders at all levels.
- A proactive mindset with excellent problem-solving skills and the ability to think independently.
- Experience within a B2B sales or marketing agency is highly desirable.
- Experience in project management or coordinating multiple projects would be advantageous, but is not essential.
What We Offer
- Ongoing training, professional development and opportunities to learn emerging technologies.
- A supportive, collaborative and ambitious team.
- Company socials and team events.
- Clear progression opportunities as the agency continues to grow.
If you're passionate about building strong client relationships, enjoy keeping projects moving, love presenting ideas and want to work in an ambitious agency where you can make a real impact, we'd love to hear from you.
#J-18808-LjbffrClient Success Manager in Glasgow employer: ORRJO
At ORRJO, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work environment in the heart of Glasgow. Our commitment to employee growth is evident through ongoing training opportunities, clear career progression paths, and a culture that values curiosity and innovation. With a focus on meaningful work, our Research Assistants play a crucial role in shaping strategies for diverse B2B technology clients, all while enjoying a healthy work-life balance with a four-day work week and generous annual leave.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ORRJO. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ORRJO before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ORRJO:Your cover letter is your chance to shine! Tell us why you want to work at ORRJO specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ORRJO!
How to prepare for a job interview at ORRJO
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
