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- Tasks: Support clients and partners with billing, collections, and matter management.
- Company: Join a leading law firm with a focus on client engagement.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact by enhancing client relationships and maximising revenues.
- Qualifications: Two years of billing experience and proficiency in billing software.
- Other info: Dynamic role with opportunities for growth and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
To provide support to designated partners, primarily focusing on the TCG team, assisting in client and matter opening Conflicts, Anti Money Laundering and managing inventory, including monitoring time records and liaising with partners and clients regarding billing and collections.
To build relationships with designated clients from inception through to completion in order to maximise revenues through timely resolution of queries and maximising billing and collections.
To report to the Finance Supervisor, working with the finance and management teams across the firm.
Responsibilities
- Preparing bills in accordance with the firm's billing policies and UK VAT legislation, ensuring the bills are posted to CMS, signed by the Partner (either electronically or in person), saved to management workspace and sent out to the clients each month.
- Regularly reviewing the Prebill Manager and processing any changes as required.
- Escalating complex items or issues to the Finance Supervisor where necessary.
- Uploading any e-bills into the appropriate e-billing website and liaising with the e-billing team as necessary.
- Arranging the matter openings for the Company Secretarial matters and assisting with Client and Matter Openings (as required) for other matters, including initiating conflicts searches and obtaining anti money laundering documentation as required.
- Ensuring engagement letters are sent to clients, fee alerts are set up at matter level and fee arrangements, including currency, are correctly documented within matter opening forms.
- Ongoing monitoring of all matters for designated partners to prompt billing and to ensure residual WIP is written off on completion of the matter as appropriate.
- Arranging monthly inventory review meetings with designated partners to discuss inventory and ensure all are aware of any fee alerts and billing arrangements on the matters. Summarising meeting in email to Partners/Finance Supervisor and updating expert collections.
- Processing time transfers at lawyer and secretary request and recording reasons for transfers.
- Conducting client reviews verifying client/matter arrangements.
- Creating and distributing weekly WIP updates to clients when requested.
- Liaising with clients regarding Accounts Receivables on a monthly basis to ensure invoices have been received and dealing with any issues promptly. Updating comments into the Expert Collections module and escalating any issues to the Finance Supervisor/Collections coordinator.
- Processing write-offs in accordance with the firm's policy and saving evidence in the firm management system.
- Client facing responsibility as and when required.
- Providing backup for other departments billing requirements where necessary.
- Providing AR and WIP updates in response to audit queries as requested.
- Undertaking any ad-hoc project work as required.
Qualifications
- Minimum of two years of billings and collections experience, preferably in a law firm or professional services environment.
- Proficiency in billing software (preferably Aderant) and Microsoft Office Suite, especially Excel.
- Excellent attention to detail and organisational skills.
- Proactive and solution oriented.
- Confident in dealing with clients and senior management.
- Ability to work independently and collaboratively in a team environment.
- Strong communication skills, both written and verbal.
Client Engagement Coordinator employer: Orrick, Herrington & Sutcliffe LLP
Contact Detail:
Orrick, Herrington & Sutcliffe LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their values and how you can contribute. We want to see you shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from motivated candidates. Plus, it gives you a chance to showcase your interest in our company specifically.
We think you need these skills to ace Client Engagement Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Engagement Coordinator role. Highlight your billing and collections experience, especially if you've worked in a law firm or professional services before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description, and don’t forget to show your enthusiasm for the role.
Show Off Your Attention to Detail: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. We appreciate a polished application that reflects your organisational skills and professionalism.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload all your documents in one go. Plus, it shows us you’re serious about joining StudySmarter!
How to prepare for a job interview at Orrick, Herrington & Sutcliffe LLP
✨Know Your Numbers
Make sure you brush up on your billing and collections knowledge. Familiarise yourself with UK VAT legislation and the firm's billing policies. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Software Skills
Since proficiency in billing software like Aderant is key, be prepared to talk about your experience with it or similar tools. If you can, bring examples of how you've used software to streamline processes or improve accuracy in previous roles.
✨Demonstrate Client Engagement
Think of specific instances where you've built strong relationships with clients. Be ready to share how you resolved queries or improved billing processes, as this will highlight your proactive and solution-oriented approach.
✨Prepare for Team Dynamics
This role requires collaboration with various teams, so be ready to discuss how you've worked effectively in a team environment. Share examples of how you've communicated with senior management or liaised with different departments to achieve common goals.
