At a Glance
- Tasks: Manage customer enquiries and oversee the printing process from start to finish.
- Company: Join a vibrant print business that values creativity and sustainability.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in a supportive team.
- Why this job: Be the go-to person for customers and make a real impact in the print industry.
- Qualifications: Customer service experience; love for printed materials is a plus.
The predicted salary is between 26000 - 30000 £ per year.
This is an important position here at Orphans. It is multi-faceted, so ideal for someone who enjoys the buzz of a busy print business. We do more than meets the eye, with litho and digital printing, full in-house finishing, and design and pre-press services. Our customers need their printing produced well and in a timely manner; they also want us to help with more creative ideas, and they know we have the expertise to match.
You will be the first point of contact for customers who contact or visit our office, with an interested and attentive manner, to determine how we can best meet their needs. You will become fully adept with our online management software, using it accurately to create new orders with all the information colleagues will need. You will use the system to track job progress to ensure timely delivery. You will liaise closely with our estimators, and in time, you will be comfortable in producing quotes yourself. This is very much a hands-on role, liaising with colleagues and tapping into their expertise on papers and finishes. It will be important for you to deepen your knowledge of papers so you can share it with customers who often rely on our expertise.
Role & Responsibilities- Manage incoming client enquiries, interpreting requirements and specifications accurately.
- Manage the end-to-end quoting and job process, ensuring accuracy and value using our cloud-based systems.
- Liaise with estimators to provide estimates and create customer quotations using our cloud-based Management Information System (MIS) promptly.
- Liaise with production and pre-press colleagues to manage client expectations and production schedules.
- Proactively manage timelines, flagging risks and resolving issues.
- Maintain accurate job records and documentation within the MIS system.
- Ensure projects meet quality standards and customer expectations.
- Understand our printing and finishing capabilities so you can guide customers.
- Understand and act as an advocate for our ethos of print sustainability.
- Build knowledge of papers and sustainability options.
- Build strong relationships with existing customers and explore new opportunities.
- Proven experience in a similar customer-facing role – experience in a print environment is not essential, but a love of printed material is.
- Proven experience using a Management Information System (MIS) preferred.
- Experience with estimating, job costing, and production workflows is desirable.
- Ability to read and interpret specifications and production requirements.
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Confident communicator with both internal teams and external clients.
- Ability to manage multiple projects simultaneously in a deadline-driven environment.
- Interest in expanding knowledge of print, materials and finishes.
- Good written and numerical skills.
- A 'can-do' attitude and the ability to work collaboratively with colleagues.
- Customer-focused mindset with a proactive approach.
- Calm under pressure.
This role is based in our offices in Leominster, and a full UK driving license is preferred. You'll be reporting to our Print Manager. This is a permanent position; a full-time or part-time position can be discussed. Salary is £26,000 to £30,000 depending on experience. There is room for this role to grow and expand to suit the individual. Please note, you must have the right to work in the UK.
Customer Administrator in Leominster employer: Orphans Publishing
At Orphans, we pride ourselves on being an excellent employer, offering a dynamic work environment in the heart of Leominster. Our culture fosters collaboration and creativity, allowing employees to grow their skills in the print industry while enjoying the satisfaction of delivering high-quality products to our customers. With opportunities for personal development and a commitment to sustainability, we ensure that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administrator in Leominster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Orphans Publishing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Orphans Publishing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Administrator in Leominster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Orphans Publishing:Your cover letter is your chance to shine! Tell us why you want to work at Orphans Publishing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Orphans Publishing!
How to prepare for a job interview at Orphans Publishing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
