At a Glance
- Tasks: Support the team by managing schedules, invoices, and customer calls.
- Company: Join a thriving company with a vibrant team atmosphere.
- Benefits: Competitive salary of £26,500 plus OTE, with flexible working hours.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a difference in customer service while developing your skills.
- Qualifications: Strong organisational and communication skills; IT proficiency required.
The predicted salary is between 26500 - 28500 £ per year.
A thriving company has a new opening for a Customer Service Administrator to join their thriving team. The Customer Service Administrator role involves providing support to the wider team through scheduling works, managing invoices, and handling incoming calls in a timely and efficient manner. Salary £26,500 plus OTE £2k. Monday to Friday on rota: 7.30am - 4.30pm | 9am – 6pm every 4 weeks approximately. Saturday 8am – 4pm on rota basis 1 in 7 approximately. Time and half paid Sunday 8am – 12pm – optional, and double pay.
Customer Service Administrator responsibilities:
- Handling incoming call queries and achieving daily targets
- Liaising with customers regarding ETA updates, job updates and re-scheduling of appointments
- Distributing daily work schedules via CRM to Engineers
- Updating job notes, customer, and engineer comments
- Establishing excellent working relationships with engineer staff and assisting with their queries
- Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner
- Handling the in-house email inbox, responding to queries from customers and head office
- Creating and sending quotations
- Creating invoices and ensuring payment is processed
- Following up with customers to ascertain if further work is required
- Sending out correspondence to customers with work completed to increase positive reviews
Customer Service Administrator required skills/competencies:
- Strong organisational and communication abilities
- IT proficient in Word, Outlook, and Excel
- Excellent organisational skills
Apply today!
Customer Service Administrator in Bromley employer: ORP Recruitment
Join a dynamic and supportive team as a Customer Service Administrator, where your contributions are valued and recognised. With a competitive salary and opportunities for overtime, our company fosters a collaborative work culture that prioritises employee growth and development. Located in a thriving area, we offer a unique chance to build lasting relationships with both customers and colleagues while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Bromley
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you understand what they stand for, you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your skills match the Customer Service Administrator role. We want you to feel confident and ready to shine!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. It’s all about who you know!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Customer Service Administrator in Bromley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your organisational and communication skills, as these are key for the Customer Service Administrator role. We want to see how your experience aligns with the responsibilities mentioned in the job description.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've handled customer queries or managed schedules in the past.
Show Off Your IT Skills:Since the role requires proficiency in Word, Outlook, and Excel, don’t forget to mention any relevant experience you have with these tools. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our thriving team!
How to prepare for a job interview at ORP Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the responsibilities like handling incoming calls, managing invoices, and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication abilities, prepare examples of how you've effectively communicated in previous jobs. Think about times when you handled customer queries or resolved issues. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key for a Customer Service Administrator. Bring up specific instances where your organisational skills made a difference, whether it was scheduling work or managing multiple tasks. You could even mention how you use tools like CRM systems to keep everything on track.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions for the interviewer. Ask about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
