Sheffield
ORONA
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
The Role
As a Key Accounts Executive, you will provide vital administrative and operational support to our National Account Managers, working closely with Regional Service and Account Managers to ensure exceptional service is delivered to our national customers. You will be responsible for maintaining accurate customer and contract data, coordinating service activity, producing client and internal reports, supporting quotations and repairs, and ensuring all operational processes are completed accurately and on time.
Key Responsibilities
- Provide day-to-day support to National Account Managers and Regional Service Teams
- Maintain accurate customer, contract, site and equipment records within the Service Management System
- Update and manage client reporting systems, ensuring information is accurate and up to date
- Produce and distribute internal and customer reports in line with service level requirements
- Coordinate with Regional Service Teams to ensure planned maintenance and additional works are completed within agreed timescales
- Receive, process and manage job sheets, quotations and operational documentation from regional teams
- Input and maintain data across service management and client reporting systems
- Monitor service delivery performance and highlight any issues requiring action
- Act as a key point of contact for customer enquiries, providing professional and timely communication
- Manage correspondence, electronic filing and general office administration for key accounts
- Prepare and issue standard quotations for repair works as directed by Regional Service and Account Managers
- Process customer orders and coordinate programme timings with regional teams, providing regular progress updates to customers
- Liaise with internal teams to ensure customer expectations and contractual service levels are consistently achieved
If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.
Why Join ORONA?
We offer more than just a job - we offer long-term career development within a stable and growing company.
What We Offer:
- Attractive Salary: Competitive pay that reflects your skills and experience
- Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
- Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
- Peace of Mind: Life Insurance to support you and your loved ones
- Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
- Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
- Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
- Eye Care: Eyecare vouchers to help keep your vision sharp
- Recognition for Longevity: Long Service Awards to celebrate your milestones with us
- Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
- Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
Requirements:
What We're Looking For
- Previous experience in an administrative, customer service or contract support role
- A customer-focused approach with the ability to build strong relationships
- Strong organisational skills with excellent attention to detail
- Confident using Microsoft Office, particularly Word and Excel, with experience working across databases or service management systems
- Excellent communication skills with a professional and approachable manner
- A proactive team player who can manage multiple priorities and adapt to changing business needs
Key Accounts Executive in Sheffield employer: Orona
At ORONA, we pride ourselves on being a leading employer in the lift engineering sector, offering a supportive work culture that prioritises employee growth and development. With our Transferable Skills Programme, you will receive hands-on training from experienced professionals, ensuring you gain the necessary skills to thrive in your career. Located in the vibrant areas of Brighton, Chichester, and Worthing, we provide competitive salaries, generous holiday allowances, and a range of family-friendly benefits, making us an excellent choice for those seeking meaningful and rewarding employment.
