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- Tasks: Maintain and service lifts, ensuring safety and quality standards.
- Company: Join Orona, Europe's leading lift manufacturer with a global presence.
- Benefits: Enjoy a company van, tools, and a focus on health and safety.
- Why this job: Build strong customer relationships while working in a dynamic environment.
- Qualifications: Basic lift maintenance skills and a customer-focused attitude required.
- Other info: Positions available in Bristol, Glasgow, and London.
The predicted salary is between 30000 - 42000 £ per year.
ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries, we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants, Orona is Number 1 in Europe in terms of complete lift production capacity.
We are looking for a number of Service Engineers for Bristol (South West), Glasgow and London (South East). You will be responsible for carrying out regular maintenance service visits to lifts and equipment within the allocated area. Expected to build excellent customer relationships with all clients on their route, making extra special efforts for clients with "Warranty" lifts to win ongoing service contracts. Provides Head Office with client ownership information when available.
Responsibilities- Servicing Lifts: Using the Information Pack, plans own daily/weekly/monthly work schedule and routes in the most economical and efficient way that minimises travelling and other non-productive time. On arrival at site, reports to the customer or appointed representative to get a status report on the lift(s) to be serviced. Carries out routine service in accordance with planned maintenance schedule to safety, performance and quality standards as set by the company. On completion of service, reports back to the client and gets paperwork signed. Carries out initial Risk Assessment of a new lift and reviews and amends as appropriate on subsequent visits, dealing with any hazards that may require attention prior to commencing work on the lift and posting warning notices as appropriate at each floor entrance.
- Account Management: Develops relationships with customers, advises customer of all relevant service information including recent insurance reports. Builds an excellent working rapport in order to maintain existing service contracts, win ongoing service contracts for lifts in their warranty period and win any additional work for repairs or modernisation projects. Provides Head Office with client ownership information when available.
- Administration and Reporting: Submits accurate weekly job sheets, service reports and timesheets completed in line with company procedures. Provides HO with client ownership information where available and when appropriate.
- Health, Safety and Environment: Adheres to all Health, Safety & Environmental regulations, guidelines, information and company procedures. Personal Protective Equipment (PPE) used/worn as appropriate and kept in good order.
- Company Van and Tools: Responsible for the Company van (keeping it in a clean and roadworthy condition). Keep all company tools, instruments and materials in a safe and secure manner and report any damages or losses immediately to Supervisor. Maintains an appropriate inventory and ensures that replenishment requisitions are submitted in a timely manner to avoid shortage problems.
- Lift Maintenance: Able to complete basic service and maintenance requirements for most types of lifts.
- Customer Focus: Aims to build effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
- Health, Safety and Environment: Fully understands the risks and all HSE aspects of role and proactively implements laid down procedures under own initiative.
Service Engineer employer: Orona
Contact Detail:
Orona Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific types of lifts and escalators that ORONA services. Understanding the technical aspects and common issues can help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to tackle challenges.
✨Tip Number 2
Network with current or former employees of ORONA on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your discussions with hiring managers.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since building relationships with clients is crucial for this role, think of specific examples where you've successfully managed client expectations or resolved issues, as this will showcase your ability to excel in a customer-focused environment.
✨Tip Number 4
Research the latest health, safety, and environmental regulations related to lift maintenance. Being knowledgeable about these aspects not only shows your commitment to safety but also aligns with ORONA's emphasis on adhering to HSE guidelines, making you a more attractive candidate.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Service Engineer. Tailor your application to highlight relevant experience in lift maintenance and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in servicing lifts or similar equipment. Mention specific achievements that demonstrate your ability to build customer relationships and manage accounts effectively.
Showcase Health and Safety Knowledge: Since health and safety is crucial in this role, include any relevant training or certifications you have related to health, safety, and environmental regulations. This will show your commitment to maintaining safety standards.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention why you want to work for Orona and how you can contribute to their success in maintaining excellent customer relationships.
How to prepare for a job interview at Orona
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of lift maintenance and servicing. Be prepared to discuss specific types of lifts you've worked on and the maintenance procedures you followed. This will show that you have the technical expertise required for the role.
✨Demonstrate Customer Focus
Since building relationships with clients is key, think of examples where you've successfully managed customer expectations or resolved issues. Highlighting your ability to communicate effectively and maintain client satisfaction will set you apart.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've handled unexpected challenges in previous roles. Whether it's a technical issue with a lift or a customer complaint, demonstrating your problem-solving abilities will be crucial in this interview.
✨Understand Health and Safety Regulations
Familiarise yourself with health, safety, and environmental regulations relevant to the role. Be prepared to discuss how you ensure compliance in your work, as this is a critical aspect of being a Service Engineer.
