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- Tasks: Coordinate repairs, manage customer orders, and support engineers in a dynamic environment.
- Company: Join Orona, Europe's leading lift manufacturer with a global presence.
- Benefits: Enjoy a competitive salary, company vehicle, and 25 days holiday plus bank holidays.
- Why this job: Be part of a team that makes a real difference in people's mobility every day.
- Qualifications: Experience in customer relations and proficiency in Microsoft Office required.
- Other info: Great opportunities for overtime and long-term service awards.
The predicted salary is between 30000 - 42000 £ per year.
ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries, we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants, Orona is Number 1 in Europe in terms of complete lift production capacity.
We are looking for a Repairs Coordinator to join our team based in our Glasgow Office. Responsibilities will include:
- Updating internal systems on receipt of customer order/insurance works etc.
- Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
- Order materials as required and supported by company technicians with any technical queries.
- Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.
- On completion of repairs will close down ensuring monthly targets are at least achieved.
- Management of live order book, forecast for production and providing accurate reporting to management team.
- Manage and guide customer expectations on the company’s services.
- Support the regional office service administration functions, including the call.
Skills, Education and Experience
We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations. You must be confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative. Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
Benefits include:
- Competitive salary
- Company vehicle
- 25 days holiday + bank holidays
- GP24 service- unlimited access with qualified GP's 24 hours all year round
- Orona Rewards scheme giving discounts with over 800 retailers
- Access to Eye Test vouchers
- Excellent opportunities for overtime
- Awards given for long term company service
- Competitive company sick pay scheme
- Access to company recruitment referral scheme
- Life assurance
Service Coordinator - FTC- Scotec in Glasgow employer: Orona
Contact Detail:
Orona Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - FTC- Scotec in Glasgow
✨Tip Number 1
Get to know the company! Research Orona and its services so you can chat confidently about how your skills fit into their world. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since the role involves regular contact with customers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will help demonstrate that you can handle the demands of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Orona.
We think you need these skills to ace Service Coordinator - FTC- Scotec in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in customer relations and any relevant skills with Microsoft Office, as these are key for us at Orona.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for the role. Share specific examples of how you've exceeded customer expectations in the past, and don’t forget to mention your organisational skills!
Showcase Your Communication Skills: Since regular contact with customers is crucial, demonstrate your communication skills in your application. Use clear and concise language, and make sure to convey your approachable nature.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Orona
✨Know Your Stuff
Before the interview, make sure you understand ORONA's services and products. Familiarise yourself with their lift and escalator technology, as well as their customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Coordinator, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to keep everyone informed and satisfied, especially when it comes to scheduling and managing expectations.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. Share specific strategies you use to stay on top of your workload, such as using tools or software for tracking orders and communications. This will show that you can handle the demands of the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or specific challenges the Service Coordinator faces. This not only shows your interest but also helps you assess if the company is the right fit for you.
