Service Coordinator in Uddingston

Service Coordinator in Uddingston

Uddingston Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Coordinate repairs, manage customer orders, and support technicians in a dynamic environment.
  • Company: Join Orona, a leading lift and escalator company operating globally.
  • Benefits: Enjoy a competitive salary, company vehicle, and 25 days holiday plus bank holidays.
  • Why this job: Be part of a team that makes a real difference in people's mobility every day.
  • Qualifications: Strong relationship-building skills and proficiency in Microsoft Office required.
  • Other info: Great opportunities for overtime and long-term career growth.

The predicted salary is between 36000 - 60000 £ per year.

Orona UK – Uddingston, Scotland, United Kingdom. ORONA is focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps, and walkways. Operating in 100 countries, we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants, Orona is Number 1 in Europe in terms of complete lift production capacity.

We are looking for a Repairs Coordinator to join our team based in our Glasgow office.

Responsibilities
  • Update internal systems on receipt of customer order/insurance work, etc.
  • Maintain regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
  • Order materials as required and support company technicians with any technical queries.
  • Manage inwards materials and collate and arrange for distribution to in‑house engineers and subcontractors as required.
  • On completion of repairs, close the job ensuring monthly targets are at least achieved.
  • Manage live order book, forecast for production, and provide accurate reporting to management.
  • Manage and guide customer expectations on the company's services.
  • Support the regional office service administration functions, including call handling.
Qualifications
  • Experience in a role where you built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding expectations.
  • Proficiency with Microsoft Office Products (Word, Excel), databases, and online portals; able to work independently.
  • Key interpersonal skills: approachable, organized, able to meet demanding deadlines.
Benefits
  • Competitive salary
  • Company vehicle
  • 25 days holiday + bank holidays
  • GP24 service – unlimited access with qualified GPs 24 hours all year round
  • Orona Rewards scheme giving discounts with over 800 retailers
  • Access to eye test vouchers
  • Excellent opportunities for overtime
  • Awards given for long‑term company service
  • Competitive company sick pay scheme
  • Access to company recruitment referral scheme
  • Life assurance

Service Coordinator in Uddingston employer: Orona UK

Orona UK is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, generous holiday allowance, and access to a range of health and wellness benefits. Our supportive work culture fosters collaboration and innovation, making it an ideal environment for those looking to build meaningful careers in the lift and escalator industry. Located in Uddingston, Scotland, employees enjoy a vibrant community with excellent opportunities for overtime and recognition for long-term service.
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Contact Detail:

Orona UK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Coordinator in Uddingston

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its services. Understand their products and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of the team.

✨Tip Number 3

Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.

We think you need these skills to ace Service Coordinator in Uddingston

Customer Relationship Management
Technical Support
Order Management
Material Coordination
Reporting Skills
Microsoft Office Proficiency
Database Management
Interpersonal Skills
Organisational Skills
Deadline Management
Communication Skills
Problem-Solving Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in building relationships and managing customer expectations, as these are key for us at Orona.

Showcase Your Skills: Don’t forget to showcase your proficiency with Microsoft Office and any relevant databases. We love seeing candidates who can work independently and handle technical queries with ease.

Be Clear and Concise: When writing your cover letter, be clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role.

Apply Through Our Website: Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!

How to prepare for a job interview at Orona UK

✨Know Your Stuff

Make sure you understand Orona's services and products inside out. Familiarise yourself with their lift and escalator technology, as well as the role of a Repairs Coordinator. This will help you answer questions confidently and show your genuine interest in the company.

✨Showcase Your Communication Skills

As a Repairs Coordinator, you'll need to maintain regular contact with customers. Prepare examples of how you've effectively communicated with clients in the past, whether through email or phone. Highlight your ability to manage expectations and resolve issues.

✨Be Organised and Proactive

Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. Share specific strategies you use to stay on top of your workload, especially when it comes to managing orders and coordinating with technicians.

✨Prepare Questions

At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or future projects at Orona. This shows you're engaged and serious about the role.

Service Coordinator in Uddingston
Orona UK
Location: Uddingston

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