At a Glance
- Tasks: Manage and coordinate service engineers while providing technical support and guidance.
- Company: Join ORONA, a global leader in lift technology with a collaborative culture.
- Benefits: Competitive salary, generous holiday allowance, and health & wellbeing support.
- Other info: Enjoy ongoing training and development opportunities for continuous growth.
- Why this job: Take your engineering career to the next level with real impact in a growing company.
- Qualifications: Experience as a Service Engineer or in a related engineering field is essential.
The predicted salary is between 30000 - 40000 £ per year.
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
The Role
We are currently looking for Service Supervisors to join our busy Sunbury office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.
Key Responsibilities
- All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
- Providing technical assistance and guidance to the Service team
- Establishing and planning engineer's routes including re-routing on MS2 app to maximize production and reduce travel times, fuel costs etc.
- Ensuring all planned visits are completed per calendar month.
- Reviewing and influencing engineers productivity
- Dealing with call outs, reviewing troublesome lifts, following up with clients and communicating proposals to resolve.
- Co-ordinating any resolution actions required with engineers and FT's
- Managing isolated lifts to ensure minimum downtime and rapid resolution.
- Co-ordinating external and internal training requirements and mentoring the teams progression.
- Undertaking Maintenance Audits and ensuring overall H&S compliance
- Providing customer technical support as required and improvement and repair
What We're Looking For
To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Or come from an Engineering background (Mechanical or Electronics). Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.
Clean UK driving licence (essential)
Right to Work in the UK (mandatory)
If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.
Why Join ORONA?
We offer more than just a job we offer long-term career development within a stable and growing company.
What We Offer:
- Attractive Salary: Competitive pay that reflects your skills and experience
- Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
- Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
- Peace of Mind: Life Insurance to support you and your loved ones
- Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
- Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
- Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
- Eye Care: Eye care vouchers to help keep your vision sharp
- Recognition for Longevity: Long Service Awards to celebrate your milestones with us
- Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
- Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
Requirements
To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Or come from an Engineering background (Mechanical or Electronics).
Must be eligible to work within the UK
Must have a clean UK driving licence
Lift Supervisor Service Engineer in Sunbury-on-Thames employer: Orona UK
At ORONA, we pride ourselves on being a leading employer in the lift engineering sector, offering a dynamic work environment in our Sunbury office. Our commitment to employee growth is evident through ongoing training opportunities, competitive salaries, and generous benefits, including a robust pension scheme and health support. Join us to be part of a collaborative team that values safety, innovation, and career development, ensuring you thrive in your role as a Lift Supervisor Service Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land Lift Supervisor Service Engineer in Sunbury-on-Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift engineering field and let them know you're on the hunt for a Service Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and management skills. Be ready to discuss how you've coordinated teams or tackled tricky service issues in the past. Show them you're not just a candidate, but the right fit for their team!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! When chatting with potential employers, share specific examples of how you've resolved issues in the field. This will demonstrate your ability to handle the challenges that come with being a Service Supervisor.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining ORONA and being part of a company that values growth and development.
We think you need these skills to ace Lift Supervisor Service Engineer in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service or Repairs Engineer. Use keywords from the job description to show that you’re a perfect fit for the role at ORONA.
Showcase Your Skills:Don’t just list your qualifications; explain how your skills in managing teams and technical expertise can benefit ORONA. We want to see how you can contribute to our success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for lift engineering and why you’re excited about the opportunity at ORONA. Keep it engaging and personal.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our team. Plus, it’s super easy!
How to prepare for a job interview at Orona UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to lifts and escalators. Understand the basics of maintenance and repairs, as well as any specific technologies ORONA uses. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Leadership Skills
Since the role involves managing a team, be prepared to discuss your experience in leading or coordinating teams. Think of examples where you've successfully guided others, resolved conflicts, or improved productivity. This will demonstrate your capability to take charge and support the Service Manager.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with a troublesome lift or managing engineer routes. Prepare by thinking through how you would approach these challenges, focusing on problem-solving and communication skills. This will showcase your practical thinking and readiness for the job.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or specific challenges the team faces. This shows your enthusiasm for the role and helps you gauge if ORONA is the right fit for you.
