At a Glance
- Tasks: Lead and coordinate a dynamic team of Service Engineers and Field Technicians.
- Company: Join a leading lift service company with a focus on teamwork and innovation.
- Benefits: Enjoy competitive salary, generous holiday, and comprehensive health benefits.
- Other info: Great opportunities for training and career progression in a supportive environment.
- Why this job: Make a real impact by ensuring efficient lift services and team success.
- Qualifications: Experience in service engineering or a relevant engineering background is essential.
The predicted salary is between 36000 - 60000 € per year.
We are currently looking for a Service Supervisor to join our busy Sunbury office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.
Responsibilities within this role will include:
- All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
- Providing technical assistance and guidance to the Service team
- Establishing and planning engineer's routes including re-routing on BINSA to maximize production and reduce travel times, fuel costs etc.
- Ensuring all planned visits are completed per calendar month.
- Establishing FT's Priorities and activities.
- Co-ordinating engineers holidays ensuring adequate resource is available year round to manage the company workload, call out rota and customer expectations.
- Reviewing and influencing engineers productivity
- Dealing with call outs, reviewing troublesome lift, following up with clients and communicating proposals to resolve.
- Co-ordinating any resolution actions required with engineers and FT's
- Managing isolated lifts to ensure minimum downtime and rapid resolution.
- Co-ordinating external and internal training requirements and mentoring the teams progression.
- Undertaking H&S Audits and ensuring overall H&S compliance
- Providing customer technical support as required and improvement and repair opportunities to Orona Account Manager.
Requirements:
- Demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience.
- Or come from an Engineering background (Mechanical or Electronics)
- Experience of managing/coordinating a team would be an advantage, although training will be provided by the Service Management team.
Benefits specific to this role include:
- Competitive salary
- 25 days holiday (rising to 30 days with service) + 8 days Bank Hols
- Pension (Company contributions rising with service)
- Life Assurance
- Medical Cash Back Plan
- Enhanced Family Friendly Leave
- GP24/7
- Employee Assistance Program
- Eyecare vouchers
- Long Service Awards
- Recruitment referral fee
- Training and Development opportunities
Lift Service Supervisor in Sunbury-on-Thames employer: Orona UK
Join our dynamic team at our Sunbury office, where we prioritise employee growth and a supportive work culture. As a Lift Service Supervisor, you'll benefit from competitive salaries, generous holiday allowances, and comprehensive training opportunities, all while working in a collaborative environment that values your contributions and promotes career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Lift Service Supervisor in Sunbury-on-Thames
✨Tip Number 1
Get to know the company! Research their values, projects, and team culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an inside edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to service management and technical support. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Lift Service Supervisor in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service or Repairs Engineer. We want to see how your skills match the role, so don’t be shy about showcasing your engineering background and any team management experience you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Lift Service Supervisor role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your Technical Skills:Since this role involves providing technical assistance, make sure to mention any relevant qualifications, like your NVQ 3 or equivalent experience. We love seeing candidates who can demonstrate their technical know-how!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Orona UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to lifts and service engineering. Be ready to discuss your past experiences and how they relate to the responsibilities of a Lift Service Supervisor. This will show that you’re not just familiar with the role, but that you can bring valuable insights to the team.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led or coordinated teams in the past. Talk about specific challenges you faced and how you overcame them. This will demonstrate your capability to handle the responsibilities of the position.
✨Plan for the Day-to-Day
Think about how you would manage the daily operations of the service team. Prepare to discuss how you would establish priorities, plan routes, and ensure productivity. Showing that you have a clear strategy for these tasks will impress the interviewers.
✨Emphasise Safety and Compliance
Health and safety is crucial in this role, so be ready to talk about your experience with H&S audits and compliance. Share any relevant training or initiatives you've been involved in, as this will highlight your commitment to maintaining a safe working environment.
