At a Glance
- Tasks: Manage and coordinate service teams while providing technical support and guidance.
- Company: Global leader in lift and escalator technology with a strong presence in over 100 countries.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity for growth and mentoring in a supportive team.
- Why this job: Join a top company and make a real difference in the mobility industry.
- Qualifications: Experience in service management and strong leadership skills.
The predicted salary is between 35000 - 45000 € per year.
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
The Role
We are currently looking for Service Supervisors to join our busy Glasgow office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.
Key Responsibilities
- All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
- Providing technical assistance and guidance to the Service team
- Establishing and planning engineer's routes including re-routing on MS2 app to maximize production and reduce travel times, fuel costs etc.
- Ensuring all planned visits are completed per calendar month.
- Reviewing and influencing engineers productivity
- Dealing with call outs, reviewing troublesome lifts, following up with clients and communicating proposals to resolve.
- Co-ordinating any resolution actions required with engineers and FT's
- Managing isolated lifts to ensure minimum downtime and rapid resolution.
- Co-ordinating external and internal training requirements and mentoring the teams progression.
- Undertaking Maintenance Audits and ensuring overall H
Service Supervisor in Stirling employer: Orona UK
At ORONA, we pride ourselves on being a leading employer in the lift and escalator industry, offering a dynamic work environment in our Glasgow office. Our commitment to employee growth is evident through comprehensive training programmes and mentorship opportunities, ensuring that our Service Supervisors can thrive both personally and professionally. With a strong focus on teamwork and innovation, we provide a supportive culture that values each individual's contributions while promoting efficiency and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Stirling
✨Tip Number 1
Network like a pro! Reach out to current employees at ORONA on LinkedIn or through industry events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research ORONA’s projects and values, and think about how your experience aligns with their needs. We want to show them we’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help us nail our responses and boost our confidence before the real deal.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Service Supervisor in Stirling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Supervisor role. Highlight any relevant experience in managing teams or technical assistance, as this will show us you’re a great fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to work with us at ORONA and how your background aligns with our mission. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Orona UK
✨Know Your Stuff
Make sure you brush up on the technical aspects of lift and escalator systems. Familiarise yourself with common issues and solutions, as well as the tools and apps like MS2 that you'll be using. This will show your potential employer that you're not just a people person but also technically savvy.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll be managing a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can motivate and guide others, as this is key to the role.
✨Plan for the Unexpected
Be ready to discuss how you would handle call-outs and unexpected issues. Think about scenarios where you've had to think on your feet and come up with quick solutions. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s operations, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values. Plus, it gives you a chance to engage in a meaningful conversation.
