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- Tasks: Maintain and service lifts, ensuring customer satisfaction and quick response to breakdowns.
- Company: Orona is a leading lift manufacturer operating in 100 countries with a strong focus on innovation.
- Benefits: Enjoy a competitive salary, company vehicle, 25 days holiday, and access to health services.
- Why this job: Join a dynamic team, build customer relationships, and gain valuable industry experience.
- Qualifications: Experience in the lift industry and a strong customer focus are essential.
- Other info: Be part of a 24/7 standby rota and enjoy opportunities for training and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Service Engineer About Us ORONA\’s activities are focused on the design, manufacture, installation, maintenance, and modernization of lifts, escalators, moving ramps and walkways. Operating in 100countries , we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity. We are looking for Service Engineers to join our Service team in North / Central London and surrounding areas. If you have a comprehensive Lift engineering background, including an NVQ 3 in Lift Engineering or equivalent we want to hear from you! As a Service Engineer you will be responsible for: Carrying out regular planned preventative maintenance and service visits Meeting agreed customer response times, building relationships with our clients Providing regular updates to the Service Supervisor/ Service Manager Problem solving and working on your own initiative To qualify for this vacancy we would expect you to have: NVQ 3 in Lift Engineering Experience of working with Lifts Strong customer skills A valid UK Driving License Flexible Hours We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include: Competitive salary 25 days holiday (rising to 30 days with service) 8 days Bank Hols Pension (Company contributions rising with service) Life Assurance Medical Cash Back Plan Enhanced Family Friendly Leave GP24/7 Employee Assistance Program Eyecare vouchers Long Service Awards Recruitment referral fee Training and Development opportunities What you should do next: If you\’re a motivated individual with a passion for the lift and elevator industry, we invite you to apply for this position. If you want to find out more information and would like to be considered for a role at Orona, please click the APPLY NOW button and send us your CV.
Service Engineer employer: Orona UK
Contact Detail:
Orona UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and trends in the lift industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated, which is crucial for a Service Engineer role.
✨Tip Number 2
Network with professionals in the lift and escalator sector. Attend industry events or join relevant online forums to connect with current employees at Orona or similar companies. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since building relationships with clients is key in this role, think of specific examples where you've successfully managed customer expectations or resolved issues.
✨Tip Number 4
Understand the health, safety, and environmental regulations related to lift maintenance. Being able to articulate your knowledge of HSE practices will show that you take safety seriously, which is essential for a Service Engineer.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Engineer at Orona. Tailor your application to highlight relevant experience in lift maintenance and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in the lift industry. Include specific examples of maintenance tasks you've completed and how you've built relationships with clients.
Showcase Customer Focus: Demonstrate your ability to build effective relationships with customers. Provide examples of how you've exceeded customer expectations in past roles, especially in high-pressure situations.
Proofread Your Application: Before submitting your application, make sure to proofread for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Orona UK
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of lift maintenance and repair. Be prepared to discuss specific types of lifts you've worked on and any relevant technical skills you possess. This will demonstrate your expertise and suitability for the role.
✨Emphasise Customer Relationship Skills
Since building excellent customer relationships is key for this position, think of examples from your past experiences where you successfully managed client interactions. Highlight how you exceeded customer expectations and built trust.
✨Understand Health and Safety Protocols
Familiarise yourself with health, safety, and environmental regulations related to lift maintenance. Be ready to discuss how you have implemented these procedures in previous roles to ensure safety and compliance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding lift breakdowns. Prepare to explain how you would handle a callout situation, including your approach to troubleshooting and communicating with clients.
