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- Tasks: Perform maintenance and repairs on lifts, ensuring excellent customer service.
- Company: Join Orona, Europe's leading lift manufacturer with a global presence in 100 countries.
- Benefits: Enjoy a company vehicle, 25 days holiday, and access to 24/7 GP services.
- Why this job: Be part of a dynamic team, build client relationships, and gain valuable industry experience.
- Qualifications: Experience in the lift industry and a strong customer focus are essential.
- Other info: Opportunities for training and career advancement available.
The predicted salary is between 28800 - 43200 £ per year.
Service Engineer
ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries , we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity.
We are looking for a Service Engineer for the Warrington area.
Summary
Responsible for carrying out regular maintenance service visits to lifts and equipment within allocated area. During normal working day is required to attend lift breakdown callouts, within the contractual response time, carrying out small repairs where capable, advising Supervisor / Call Centre if unable to solve. Expected to build excellent customer relationships with all clients on their route, making extra special efforts for clients with \”Warranty\” lifts to win ongoing service contracts. Provides Head Office with client ownership information when available. Required to be an integral part of the regional 24/7 Standby/Callout rota.
Benefits include:
- Competitive salary
- 25 days holiday + bank holidays
- GP24 service- unlimited access with qualified GP\’s 24 hours all year round
- Orona Rewards scheme giving discounts with over 800 retailors
- Internal + External opportunities for training courses
- Access to Eye Test vouchers
- Excellent opportunities for overtime
- Awards given for long term company service
- Competitive company sick pay scheme
- Access to company recruitment referral scheme
- Life assurance
- Lift Maintenance: Able to complete basic service and maintenance requirements for most types of lifts.
- Customer Focus – aims to build effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
- Health, Safety and Environment – Fully understands the risks and all HSE aspects of role and proactively implements laid down procedures under own initiative
Service Engineer employer: Orona UK
Contact Detail:
Orona UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and trends in the lift industry. Understanding the specific products and services offered by Orona will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Orona on platforms like LinkedIn. Engaging with them can provide you with insider information about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since building relationships with clients is crucial for this role, think of specific examples where you've successfully managed customer interactions or resolved issues.
✨Tip Number 4
Be ready to demonstrate your understanding of health, safety, and environmental protocols relevant to the lift industry. Showing that you prioritise safety and are proactive about implementing procedures can set you apart from other candidates.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the lift industry, particularly any maintenance and service roles. Use specific examples to demonstrate your skills in customer focus and health, safety, and environment practices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Service Engineer. Mention your understanding of the lift industry and how your experience aligns with Orona's values, especially in building customer relationships.
Highlight Relevant Skills: In your application, emphasise your ability to complete basic service and maintenance requirements for lifts. Include any certifications or training related to lift maintenance that you possess.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully handled breakdowns or repairs in previous roles. This will demonstrate your capability to respond effectively under pressure, which is crucial for this position.
How to prepare for a job interview at Orona UK
✨Showcase Your Technical Skills
Make sure to highlight your experience in the lift industry, particularly your ability to perform maintenance and repairs. Be prepared to discuss specific types of lifts you've worked on and any relevant technical qualifications you possess.
✨Demonstrate Customer Focus
Since building relationships with clients is crucial for this role, come ready with examples of how you've successfully managed customer relationships in the past. Emphasise your commitment to exceeding customer expectations and how you handle challenging situations.
✨Understand Health and Safety Protocols
Familiarise yourself with health, safety, and environmental regulations related to lift maintenance. Be prepared to discuss how you proactively implement safety procedures in your work to ensure a safe environment for both yourself and customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, culture, and expectations for the Service Engineer role. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.
