At a Glance
- Tasks: Coordinate repairs, manage customer orders, and support service administration.
- Company: Leading European lift manufacturer with a global presence.
- Benefits: Competitive salary, generous holiday, pension contributions, and training opportunities.
- Other info: Great career growth potential in a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer relations and proficiency in Microsoft Office.
The predicted salary is between 30000 - 42000 £ per year.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
- FTC 12 Months
Orona's activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries, we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants, Orona is Number 1 in Europe in terms of complete lift production capacity.
We are looking for a Repairs Coordinator to join our team based onsite in our Glasgow Office. Responsibilities will include:
- Updating internal systems on receipt of customer order/insurance works etc.
- Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
- Order materials as required and supported by company technicians with any technical queries.
- Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.
- On completion of repairs will close down ensuring monthly targets are at least achieved.
- Management of live order book, forecast for production and providing accurate reporting to management team.
- Manage and guide customer expectations on the company's services.
- Support the regional office service administration functions, including the call.
Skills, Education and Experience
We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations. You must be confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative. Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
Benefits include:
- Competitive salary
- 25 days holiday (rising to 30 days with service)
- 8 days Bank Hols
- Pension (Company contributions rising with service)
- Life Assurance
- Medical Cash Back Plan
- Enhanced Family Friendly Leave
- GP24/7
- Employee Assistance Program
- Eyecare vouchers
- Long Service Awards
- Recruitment referral fee
- Training and Development opportunities
Service Coordinator employer: Orona UK
At ORONA, we pride ourselves on being a global leader in the lift industry, offering not just a job but a pathway to long-term career development in a stable and growing environment. Our commitment to employee well-being is reflected in our generous holiday allowance, competitive salary, and comprehensive health benefits, all while fostering a supportive work culture that values continuous growth and recognition for your contributions. Join us in our mission to move the world safely and efficiently, and experience the unique advantages of working with a company that truly invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and appreciation for the opportunity.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant technical skills, as we want to see how you can fit into our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Coordinator role. Share specific examples of how you've built relationships with customers and managed expectations in previous roles.
Show Off Your Tech Skills:Since we're looking for someone proficient in Microsoft Office and online portals, don’t forget to mention your experience with these tools. If you have any examples of how you've used them to improve processes, share that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Orona UK
✨Know the Company Inside Out
Before your interview, take some time to research Orona and its operations. Understand their focus on lifts, escalators, and customer service. This will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Showcase Your Communication Skills
As a Service Coordinator, effective communication is key. Prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss how you handle difficult conversations and ensure customer satisfaction.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks and deadlines. Bring examples of how you've organised projects or coordinated teams in previous roles. This will reassure them that you can handle the demands of the position.
✨Be Proficient with Tech
Since the role requires using Microsoft Office and other online tools, brush up on your skills beforehand. You might even want to mention specific software you've used in the past and how it helped you in your previous roles.
