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- Tasks: Perform maintenance and repairs on lifts, ensuring top-notch service for clients.
- Company: Join Orona, Europe's leading lift manufacturer with a global presence.
- Benefits: Enjoy a company vehicle, 25 days holiday, and access to health services.
- Why this job: Be part of a dynamic team making lifts safer and more reliable.
- Qualifications: Experience in the lift industry and a customer-focused mindset.
- Other info: Opportunities for training and career growth in a supportive environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Service (Call out) Engineer
ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries , we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity.
We are looking for a Service Engineers in Glasgow (Scotland
Summary
Responsible for carrying out regular maintenance service visits to lifts and equipment within allocated area. During normal working day is required to attend lift breakdown callouts, within the contractual response time, carrying out small repairs where capable, advising Supervisor / Call Centre if unable to solve. Expected to build excellent customer relationships with all clients on their route, making extra special efforts for clients with \”Warranty\” lifts to win ongoing service contracts. Provides Head Office with client ownership information when available. Required to be an integral part of the regional 24 / 7 Standby / Callout rota.
Responsibilities
- Carry out regular maintenance service visits to lifts and equipment within allocated area.
- Attend lift breakdown callouts within the contractual response time.
- Carry out small repairs where capable.
- Advise Supervisor / Call Centre if unable to solve.
- Build excellent customer relationships with all clients on the route.
- Make extra special efforts for clients with \”Warranty\” lifts to win ongoing service contracts.
- Provide Head Office with client ownership information when available.
- Be an integral part of the regional 24 / 7 Standby / Callout rota.
Qualifications
- Must have experience in the Lift industry.
- Lift Maintenance: Able to complete basic service and maintenance requirements for most types of lifts.
- Customer Focus – aims to build effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
- Health, Safety and Environment – Fully understands the risks and all HSE aspects of role and proactively implements laid down procedures under own initiative.
Benefits
- Competitive salary
- 25 days holiday + bank holidays
- GP24 service- unlimited access with qualified GP\’s 24 hours all year round
- Orona Rewards scheme giving discounts with over 800 retailors
- Internal + External opportunities for training courses
- Access to Eye Test vouchers
- Excellent opportunities for overtime
- Awards given for long term company service
- Competitive company sick pay scheme
- Access to company recruitment referral scheme
- Life assurance
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Service (Call out) Engineer employer: Orona UK
Contact Detail:
Orona UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service (Call out) Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Orona on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your lift maintenance knowledge. We want to show that we’re not just familiar with the basics but can also tackle those tricky breakdowns with confidence.
✨Tip Number 3
Show off our customer service skills! Think of examples where we’ve built strong relationships with clients. This will highlight our ability to secure ongoing service contracts, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Service (Call out) Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the lift industry and any relevant maintenance skills. We want to see how your background aligns with our needs, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Orona and how you can build excellent customer relationships. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Focus: In your application, emphasise your ability to build effective relationships with clients. Share examples of how you've exceeded customer expectations in the past – this is key for us at Orona!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Orona UK
✨Know Your Stuff
Make sure you brush up on your lift maintenance knowledge. Familiarise yourself with the types of lifts and equipment you'll be working on, as well as any recent advancements in the industry. This will show that you're not just a candidate, but someone who is genuinely interested in the field.
✨Customer Relationship Skills
Since building excellent customer relationships is key for this role, think of examples from your past experiences where you've successfully managed client interactions. Be ready to discuss how you can exceed customer expectations and handle difficult situations with ease.
✨Health and Safety Awareness
Understand the health, safety, and environmental aspects of the job. Be prepared to talk about how you’ve implemented safety procedures in previous roles. This shows that you take HSE seriously and are proactive about maintaining a safe working environment.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Think about how you would handle a lift breakdown callout or a situation where you can't solve an issue immediately. Demonstrating your problem-solving skills and ability to stay calm under pressure will impress the interviewers.
