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- Tasks: Join our team as a Service Administrator, supporting customer service and managing operational tasks.
- Company: Scotec is a leading company in the lift and elevator industry, dedicated to excellent service.
- Benefits: Enjoy perks like a medical cash back plan, 25 days holiday, and life assurance.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer service.
- Qualifications: Ideal candidates should have strong communication skills and experience in fast-paced environments.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Service Administrator to join our team. The role involves working with the Service and Service Sales Managers to ensure the local maintenance team delivers excellent service to all customers. Responsibilities include maintaining accurate data in the Service Management Systems, administering operational worksheets, and providing reports as required. The role also involves supporting in providing estimates, issuing, and following up on quotations for repair work.
Contract Support
Providing customer support and feedback to queries raised. Issuing reports as required and submitting quotations for H&S and minor upgrade items. Technical support from within the department is provided.
Maintaining accurate customer and contract details on the Service Management System in accordance with Quality Procedures.
Operational Support
Handling miscellaneous customer inquiries, telephone calls, and various correspondence. Managing general office administration as required.
Estimating and Purchasing Support
Preparing standard pre-priced quotations upon request from the Service Sales Manager and following up on live quotes. On receipt of customer orders, issuing predefined purchase orders and coordinating with suppliers for delivery.
Reports
Preparing and updating various reports for internal and external customers as needed.
Key Responsibilities:
- Issuing quotations to support insurance reports and defective units.
- Creating accurate quotations in line with company BMS.
- Ensuring sufficient quote volume to meet order and profitability targets.
- Maintaining regular contact with customers to ensure understanding of quotations.
- Achieving repair targets set by the Regional Director.
- Managing customer expectations regarding services.
- Supporting regional service administration functions, including handling calls.
The ideal candidate will have experience working in a fast-paced environment, managing operational deadlines, and possess skills in estimating, sales, building customer relationships, and excellent communication, IT, and interpersonal skills.
We offer a range of benefits, including:
- Medical Cash Back Plan
- Loyalty of Service Awards
- 25 days holiday plus bank holidays
- GP24 Service
- Eye Test vouchers
- Life assurance
We are committed to fostering an inclusive work environment where everyone can reach their full potential. Diversity is valued, and applicants from all backgrounds are welcome.
Next Steps:
If you are motivated and passionate about the lift and elevator industry, we encourage you to apply. Click the APPLY NOW button and send us your CV to be considered for this role.
- A keen eye for detail, especially when reviewing reports
- Strong organizational skills and the ability to manage multiple priorities
- Confident in both written and verbal communication
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Service Administrator (Scotec) employer: Orona UK
Contact Detail:
Orona UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator (Scotec)
✨Tip Number 1
Familiarise yourself with the Service Management Systems commonly used in the industry. Understanding how these systems work will give you an edge during interviews and show that you're proactive about the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves handling customer inquiries and managing expectations, demonstrating your ability to communicate effectively and resolve issues will be crucial.
✨Tip Number 3
Prepare to discuss your experience with estimating and quoting. Be ready to share specific examples of how you've successfully managed similar tasks in previous roles, as this will highlight your relevant skills.
✨Tip Number 4
Network with professionals in the lift and elevator industry. Engaging with others in the field can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Service Administrator (Scotec)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any specific skills mentioned in the job description, such as estimating and communication. Use keywords from the job listing to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the lift and elevator industry. Mention how your skills align with the responsibilities of the Service Administrator role and provide examples of your past achievements in similar positions.
Highlight Your Technical Skills: Since the role involves maintaining data in Service Management Systems, emphasise any technical skills or experience you have with similar systems. This will demonstrate your ability to handle the operational aspects of the job effectively.
Showcase Your Customer Service Experience: In your application, provide examples of how you've successfully managed customer inquiries and built relationships in previous roles. This is crucial for the Service Administrator position, where customer support is a key responsibility.
How to prepare for a job interview at Orona UK
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with the key tasks such as maintaining data in the Service Management Systems and issuing quotations. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
Since the role requires excellent communication, be prepared to discuss how you've effectively handled customer inquiries or managed relationships in previous roles. Use specific examples to illustrate your ability to communicate clearly and professionally, both verbally and in writing.
✨Demonstrate Your Organisational Skills
The job involves managing multiple priorities and operational deadlines. Be ready to share examples of how you've successfully organised your workload in a fast-paced environment. Highlight any tools or methods you use to stay on top of tasks and ensure accuracy in your work.
✨Prepare for Technical Questions
As the role includes providing technical support and preparing quotations, brush up on relevant technical knowledge related to the lift and elevator industry. Be prepared to discuss how you would approach estimating and purchasing support, as well as how you would handle customer feedback and queries.