At a Glance
- Tasks: Coordinate service operations and support the maintenance team in delivering exceptional customer service.
- Company: Join ORONA, a global leader in lift and escalator technology.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and health benefits.
- Other info: Enjoy ongoing training and recognition for your contributions.
- Why this job: Be part of a stable company with long-term career development opportunities.
- Qualifications: Experience in customer relations and proficiency in Microsoft Office.
The predicted salary is between 25000 - 32000 £ per year.
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
The Role
We are seeking a Service Coordinator to join our onsite team in the Glasgow office. In this role, you will work closely with the Service and Account Managers to ensure the local maintenance team delivers outstanding service to all customers. You will also provide administrative and commercial support, including preparing estimates, issuing repair quotations, and following ups.
Key Responsibilities
- Updating internal systems on receipt of customer order/insurance works etc.
- Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
- Order materials as required and supported by company technicians with any technical queries.
- Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.
- On completion of repairs will close down ensuring monthly targets are at least achieved.
- Management of live order book, forecast for production and providing accurate reporting to management team.
- Manage and guide customer expectations on the company’s services.
- Support the regional office service administration functions, including the call.
What We’re Looking For
- Experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
- Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
- Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
- Administration organises files, both paper and computer, in a clear and systematic way that is easy to understand and use.
- Detail Conscious able to deliver accurate work with all the Ts crossed and the Is dotted.
Why Join ORONA?
We offer more than just a job we offer long-term career development within a stable and growing company.
What We Offer:
- Attractive Salary: Competitive pay that reflects your skills and experience.
- Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays.
- Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us.
- Peace of Mind: Life Insurance to support you and your loved ones.
- Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services.
- Family-Friendly Benefits: Enhanced leave for family-related events and emergencies.
- Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges.
- Eye Care: Eyecare vouchers to help keep your vision sharp.
- Recognition for Longevity: Long Service Awards to celebrate your milestones with us.
- Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent.
- Continuous Growth: Ongoing Training & Development opportunities to support your career journey.
Join ORONA and be part of a company moving the world safely and efficiently every day.
Service Tech Coordinator in Milton employer: Orona UK
At ORONA, we pride ourselves on being a global leader in the lift industry, offering not just a job but a pathway to long-term career development in a stable and growing environment. Our commitment to employee well-being is reflected in our generous holiday allowance, competitive salary, and comprehensive health benefits, all while fostering a supportive work culture that values continuous growth and recognition for your contributions. Join us in our mission to move the world safely and efficiently, and experience the unique advantages of working with a company that truly invests in its people.
StudySmarter Expert Advice🤫
We think this is how you could land Service Tech Coordinator in Milton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Orona UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Orona UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Tech Coordinator in Milton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Orona UK:Your cover letter is your chance to shine! Tell us why you want to work at Orona UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Orona UK!
How to prepare for a job interview at Orona UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
