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- Tasks: Perform maintenance and repairs on lifts, ensuring top-notch service for clients.
- Company: Join Orona, Europe's leading lift manufacturer with a global presence.
- Benefits: Enjoy a competitive salary, company vehicle, and 25 days holiday plus bank holidays.
- Why this job: Be part of a dynamic team that values customer relationships and safety.
- Qualifications: Experience in the lift industry and strong customer focus required.
- Other info: Access to training opportunities and a rewards scheme with discounts.
The predicted salary is between 36000 - 60000 £ per year.
ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries, we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants, Orona is Number 1 in Europe in terms of complete lift production capacity.
We are looking for Service Engineers for Bristol (South West), Glasgow (Scotland) and London (South East) and Sheffield.
Summary
Responsible for carrying out regular maintenance service visits to lifts and equipment within allocated area. During normal working day, is required to attend lift breakdown callouts, within the contractual response time, carrying out small repairs where capable, advising Supervisor / Call Centre if unable to solve. Expected to build excellent customer relationships with all clients on their route, making extra special efforts for clients with 'Warranty' lifts to win ongoing service contracts. Provides Head Office with client ownership information when available. Required to be an integral part of the regional 24/7 Standby / Callout rota.
Benefits include:
- Competitive salary
- Company vehicle
- 25 days holiday + bank holidays
- GP24 service - unlimited access with qualified GPs 24 hours all year round
- Orona Rewards scheme giving discounts with over 800 retailers
- Internal + External opportunities for training
- Access to Eye Test vouchers
- Excellent opportunities for overtime
- Awards given for long term company service
- Competitive company sick pay scheme
- Access to company recruitment referral scheme
- Life assurance
Must have experience in the Lift industry
- Lift Maintenance: Able to complete basic service and maintenance requirements for most types of lifts.
- Customer Focus: Aims to build effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
- Health, Safety and Environment: Fully understands the risks and all HSE aspects of role and proactively implements laid down procedures under own initiative.
Lift Service Engineer (London west) employer: Orona UK
Contact Detail:
Orona UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lift Service Engineer (London west)
✨Tip Number 1
Network like a pro! Reach out to people in the lift industry, attend local meetups or trade shows, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to share examples of how you've built relationships with clients and tackled challenges in your previous roles.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at Orona and tailor your approach to show why you’d be a great fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Lift Service Engineer (London west)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the lift industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your maintenance and customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Engineer role. We love seeing genuine enthusiasm, so let us know why you want to join our team at Orona.
Showcase Your Customer Focus: Since building relationships with clients is key, share examples of how you've successfully managed customer interactions in the past. We’re all about exceeding expectations, so any stories that highlight your customer service skills will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Orona UK
✨Know Your Lifts
Make sure you brush up on your knowledge of different types of lifts and their maintenance requirements. Being able to discuss specific lift models and common issues will show that you're not just familiar with the industry, but that you’re genuinely passionate about it.
✨Customer Relationship Skills
Since building excellent customer relationships is key for this role, prepare examples from your past experiences where you’ve successfully managed client interactions. Think about how you exceeded expectations or resolved conflicts, as these stories will highlight your customer focus.
✨Health and Safety Awareness
Familiarise yourself with health, safety, and environmental regulations relevant to lift maintenance. Be ready to discuss how you’ve implemented safety procedures in previous roles, as this will demonstrate your proactive approach to HSE aspects of the job.
✨Be Ready for Scenarios
Prepare for situational questions that might involve breakdown callouts or emergency repairs. Think through how you would handle various scenarios, including what steps you’d take if you couldn’t solve a problem on-site. This will show your problem-solving skills and ability to work under pressure.
