At a Glance
- Tasks: Maintain and service lifts, respond to breakdowns, and build customer relationships.
- Company: Orona is a leading lift manufacturer operating in 100 countries with a strong European presence.
- Benefits: Enjoy a competitive salary, company vehicle, 25 days holiday, and access to health services.
- Why this job: Join a dynamic team, gain valuable skills, and make a real impact in the lift industry.
- Qualifications: Experience in the lift industry and a focus on customer relationships are essential.
- Other info: Be part of a 24/7 standby rota and enjoy opportunities for training and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Service Engineer
ORONAs activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in100countries, we have330,000 liftsworldwide using our technology. With2 manufacturing plantsOrona isNumber 1 in Europein terms of complete lift production capacity.
We are looking for Service Engineers for Belfast and Dublin
Summary
Responsible for carrying out regular maintenance service visits to lifts and equipment within allocated area. During normal working day is required to attend lift breakdown callouts, within the contractual response time, carrying out small repairs where capable, advising Supervisor / Call Centre if unable to solve. Expected to build excellent customer relationships with all clients on their route, making extra special efforts for clients with \”Warranty\” lifts to win ongoing service contracts. Provides Head Office with client ownership information when available. Required to be an integral part of the regional 24/7
Standby/Callout rota.
Requirements
- Must have experience in the Lift industry
- Lift Maintenance: Able to complete basic service and maintenance requirements for most types of lifts.
- Customer Focus – aims to build effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
- Health, Safety and Environment – Fully understands the risks and all HSE aspects of role and proactively implements laid down procedures under own initiative
Benefits include:
- Competitive salary
- Company vehicle
- 25 days holiday + bank holidays
- GP24 service- unlimited access with qualified GP\’s 24 hours all year round
- Orona Rewards scheme giving discounts with over 800 retailors
- Internal + External opportunities for training and accredited LEIA and LITS qualifications
- Access to Eye Test vouchers
- Excellent opportunities for overtime
- Awards given for long term company service
- Competitive company sick pay scheme
- Access to company recruitment referral scheme
- Life assurance
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Lift Service Engineer employer: Orona UK
Contact Detail:
Orona UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lift Service Engineer
✨Tip Number 1
Familiarise yourself with the latest lift technologies and maintenance practices. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with current or former employees in the lift service sector. They can provide valuable insights about the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved lift breakdowns or built strong customer relationships. Real-life examples will showcase your problem-solving skills and customer focus.
✨Tip Number 4
Research Orona's values and recent projects. Understanding their mission and how they operate will allow you to align your answers with what they are looking for in a Service Engineer.
We think you need these skills to ace Lift Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Lift Service Engineer. Tailor your application to highlight relevant experience in lift maintenance and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in the lift industry. Include specific examples of maintenance tasks you've completed and how you've built relationships with clients.
Showcase Customer Focus: Demonstrate your ability to build effective relationships with customers. Provide examples of how you've exceeded customer expectations in past roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Orona UK
✨Show Your Technical Knowledge
Make sure to brush up on your technical skills related to lift maintenance and service. Be prepared to discuss specific types of lifts you've worked on and any relevant repairs you've successfully completed.
✨Demonstrate Customer Focus
Since building relationships with clients is key, think of examples where you've gone above and beyond for customers. Highlight your ability to communicate effectively and resolve issues promptly.
✨Understand Health and Safety Protocols
Familiarise yourself with health, safety, and environmental regulations relevant to the lift industry. Be ready to discuss how you implement these procedures in your daily work to ensure safety for yourself and others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills during breakdown callouts. Think about past experiences where you had to troubleshoot under pressure and how you handled those situations.