At a Glance
- Tasks: Manage and coordinate service engineers while providing technical support and guidance.
- Company: Join ORONA, a global leader in lift technology with a collaborative culture.
- Benefits: Competitive salary, generous holiday allowance, and health & wellbeing support.
- Other info: Enjoy ongoing training and development opportunities for your career growth.
- Why this job: Take your engineering career to the next level with real impact in a growing company.
- Qualifications: Experience as a Service Engineer or in a related engineering field is essential.
The predicted salary is between 35000 - 45000 £ per year.
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
The Role
We are currently looking for a Service Supervisor to join our busy Sunbury office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.
Key Responsibilities
- All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
- Providing technical assistance and guidance to the Service team
- Establishing and planning engineer's routes including re-routing on MS2 app to maximize production and reduce travel times, fuel costs etc.
- Ensuring all planned visits are completed per calendar month.
- Reviewing and influencing engineers productivity
- Dealing with call outs, reviewing troublesome lifts, following up with clients and communicating proposals to resolve.
- Co-ordinating any resolution actions required with engineers and FT's
- Managing isolated lifts to ensure minimum downtime and rapid resolution.
- Co-ordinating external and internal training requirements and mentoring the teams progression.
- Undertaking Maintenance Audits and ensuring overall H&S compliance
- Providing customer technical support as required and improvement and repair
What We're Looking For
To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Or come from an Engineering background (Mechanical or Electronics). Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.
Clean UK driving licence (essential)
Right to Work in the UK (mandatory)
If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.
Why Join ORONA?
We offer more than just a job; we offer long-term career development within a stable and growing company.
What We Offer:
- Attractive Salary: Competitive pay that reflects your skills and experience
- Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
- Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
- Peace of Mind: Life Insurance to support you and your loved ones
- Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
- Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
- Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
- Eye Care: Eye care vouchers to help keep your vision sharp
- Recognition for Longevity: Long Service Awards to celebrate your milestones with us
- Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
- Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
Requirements
To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Or come from an Engineering background (Mechanical or Electronics).
Must be eligible to work within the UK
Must have a clean UK driving licence
Lift Service Supervisor in Guildford employer: Orona UK
At ORONA, we pride ourselves on being a leading employer in the lift engineering sector, offering a dynamic work environment in our Sunbury office. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside a competitive salary and generous benefits package that includes enhanced family leave and a robust pension scheme. Join us to be part of a supportive team that values safety, innovation, and career progression, all while contributing to a company that is at the forefront of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Lift Service Supervisor in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and engineering industry. Attend local meetups or online webinars to get your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching ORONA and its services. Understand their technology and recent projects. This will help you show off your knowledge and passion during the interview, making you stand out from the crowd.
✨Tip Number 3
Practice your technical skills! Brush up on your engineering knowledge and problem-solving abilities. Be ready to discuss how you've tackled challenges in the past, especially in managing teams or dealing with tricky lift issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining ORONA and being part of our mission to move the world safely and efficiently.
We think you need these skills to ace Lift Service Supervisor in Guildford
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience as a Service or Repairs Engineer. We want to see how your background aligns with the role, so don’t hold back on those relevant skills and qualifications!
Tailor Your Application:Take a moment to customise your application for the Lift Service Supervisor position. Use keywords from the job description to show us you understand what we’re looking for and how you fit in.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about why you’re the right fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Orona UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to lifts and escalators. Understand the basics of maintenance, troubleshooting, and the latest technologies in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll be managing a team. Be prepared to discuss your previous experiences in leading or coordinating teams. Share specific examples of how you've motivated others, resolved conflicts, or improved team productivity. This will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with ORONA
Research ORONA's values, mission, and recent projects. Understanding their position in the market and their approach to customer service will help you align your answers with what they value. It shows that you're not just looking for any job, but that you're specifically interested in being part of their team.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if ORONA is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
