At a Glance
- Tasks: Lead and coordinate a team of Service Engineers to ensure top-notch service delivery.
- Company: Join Scotec, a leader in engineering and automotive solutions in Glasgow.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health benefits.
- Other info: Great opportunities for continuous growth and career development.
- Why this job: Make a real impact by mentoring a dynamic team and enhancing customer satisfaction.
- Qualifications: Experience in service engineering and team management preferred; training provided.
The predicted salary is between 30000 - 40000 € per year.
Location: Glasgow, United Kingdom.
Contract: Permanent.
Working Day: Full time.
Sector: Engineering and automotive.
Discipline: Engineering.
Work Modality: On site.
Key Responsibilities
- Day‑to‑day management and coordination of Service Engineers and Field Technicians.
- Provide technical assistance and guidance to the Service team.
- Establish and plan engineers’ routes, including re‑routing on the MS2 app to maximise production and reduce travel times, fuel costs, etc.
- Ensure all planned visits are completed per calendar month.
- Review and influence engineers’ productivity.
- Handle call‑outs, review troublesome lifts, follow up with clients, communicate proposals to resolve issues and coordinate resolution actions with engineers and FT’s.
- Manage isolated lifts to minimise downtime and ensure rapid resolution.
- Coordinate external and internal training requirements and mentor the team’s progression.
- Undertake Maintenance Audits and ensure overall H&S compliance.
- Provide customer technical support for improvement and repair.
Qualifications and Requirements
- Demonstrable experience as a Service or Repairs Engineer with a minimum NVQ Level 3 qualification or equivalent experience.
- Engineering background (Mechanical or Electronics) preferred.
- Experience managing or coordinating a team an advantage; training provided.
- Clean UK driving licence – essential.
- Right to work in the UK – mandatory.
Benefits
- Competitive salary reflecting skills and experience.
- Generous holiday allowance: 25 days annual leave, increasing to 30 with service, plus 8 public holidays.
- Secure future: pension scheme with increasing company contributions.
- Peace of mind: life insurance to support you and your loved ones.
- Health & wellbeing: medical cash back plan and access to 24/7 GP services.
- Family‑friendly benefits: enhanced leave for family‑related events and emergencies.
- Employee assistance programme offering confidential support for personal or work‑related challenges.
- Eye care: eyecare vouchers.
- Recognition for longevity: long service awards to celebrate milestones.
- Referral rewards: earn a recruitment referral fee by helping us find top talent.
- Continuous growth: ongoing training and development opportunities to support your career journey.
Service Supervisor - Scotec in Glasgow employer: Orona UK
At Scotec, we pride ourselves on being an exceptional employer in the engineering and automotive sector, located in the vibrant city of Glasgow. Our commitment to employee growth is evident through continuous training opportunities and a supportive work culture that values teamwork and innovation. With competitive salaries, generous holiday allowances, and family-friendly benefits, we ensure our team members feel valued and empowered to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor - Scotec in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and automotive sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to service supervision. Think about how you’d handle specific scenarios, like managing a team or resolving technical issues. We want you to shine!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in managing teams and technical support. This can really set you apart from other candidates when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Let’s make sure they remember you!
We think you need these skills to ace Service Supervisor - Scotec in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Supervisor role. Highlight your experience in managing teams and any technical skills that relate to engineering or automotive sectors. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team at Scotec. Keep it engaging and relevant to the job description.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Did you improve productivity or reduce costs in your previous roles? We love numbers and results, so make sure to include them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Orona UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service engineering, especially in mechanical or electronics. Be ready to discuss your past experiences and how they relate to the responsibilities of a Service Supervisor.
✨Show Leadership Skills
Since this role involves managing a team, think of examples where you've successfully led or coordinated a group. Highlight your ability to mentor others and improve productivity, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Tools
Get to know the MS2 app and any other tools mentioned in the job description. Being able to discuss how you would use these tools to optimise routes and reduce costs will show that you're proactive and ready to hit the ground running.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, training opportunities, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
