At a Glance
- Tasks: Coordinate service operations and support the maintenance team to deliver exceptional customer service.
- Company: Join ORONA, a global leader in lift and escalator technology.
- Benefits: Competitive salary, generous holiday allowance, and health benefits.
- Other info: Enjoy ongoing training and recognition for your contributions.
- Why this job: Be part of a stable company with long-term career development opportunities.
- Qualifications: Experience in customer relations and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
We are seeking a Service Coordinator to join our onsite team in the Glasgow office. In this role, you will work closely with the Service and Account Managers to ensure the local maintenance team delivers outstanding service to all customers. You will also provide administrative and commercial support, including preparing estimates, issuing repair quotations, and following ups.
Key Responsibilities:- Updating internal systems on receipt of customer order/insurance works etc.
- Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
- Order materials as required and supported by company technicians with any technical queries.
- Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.
- On completion of repairs will close down ensuring monthly targets are at least achieved.
- Management of live order book, forecast for production and providing accurate reporting to management team.
- Manage and guide customer expectations on the company’s services.
- Support the regional office service administration functions, including the call.
We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations. Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative. Key interpersonal skills include being approachable, organised and able to work to demanding deadlines. Administration - organises files, both paper and computer, in a clear and systematic way that is easy to understand and use. Detail Conscious - able to deliver accurate work with all the Ts crossed and the Is dotted.
Why Join ORONA?We offer more than just a job - we offer long-term career development within a stable and growing company.
What We Offer:- Attractive Salary: Competitive pay that reflects your skills and experience
- Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
- Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
- Peace of Mind: Life Insurance to support you and your loved ones
- Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
- Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
- Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges
- Eye Care: Eyecare vouchers to help keep your vision sharp
- Recognition for Longevity: Long Service Awards to celebrate your milestones with us
- Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
- Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
Service Coordinator (Scotec) in Glasgow employer: Orona UK
At ORONA, we pride ourselves on being a global leader in the lift and escalator industry, offering our employees a stable and rewarding work environment in Glasgow. With a strong focus on career development, competitive salaries, and generous benefits including a comprehensive health plan and family-friendly policies, we foster a supportive culture that values employee growth and well-being. Join us to be part of a dedicated team that is committed to delivering exceptional service while enjoying a fulfilling career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator (Scotec) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ORONA and understanding their services. Be ready to discuss how your skills align with their needs, especially in customer service and administration.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with customers and internal teams, being clear and confident in your conversations is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the ORONA team.
We think you need these skills to ace Service Coordinator (Scotec) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Coordinator role. Highlight your experience in customer service and administration, as these are key for us at ORONA.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've built relationships with customers and met their expectations.
Show Off Your Tech Skills:Since we rely on Microsoft Office and online portals, be sure to mention your proficiency with these tools. If you have experience with databases, don’t forget to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Orona UK
✨Know the Company Inside Out
Before your interview, take some time to research ORONA and its services. Understand their position in the market, especially their leadership in lift production. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Coordinator, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've successfully built relationships and exceeded customer expectations. Highlight your communication skills and how you manage customer queries effectively.
✨Be Ready with Technical Knowledge
Familiarise yourself with basic technical terms related to lifts and escalators. While you may not need to be an expert, showing that you understand the basics can impress your interviewers and demonstrate your willingness to learn.
✨Demonstrate Organisational Skills
Since the role requires managing orders and administrative tasks, be prepared to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and deadlines, and provide examples of how this has helped you in previous roles.
