Job Description
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.The RoleWe are seeking a Service Coordinator to join our onsite team in the Glasgow office. In this role, you will work closely with the Service and Account Managers to ensure the local maintenance team delivers outstanding service to all customers. You will also provide administrative and commercial support, including preparing estimates, issuing repair quotations, and following ups.Key ResponsibilitiesUpdating internal systems on receipt of customer order/insurance works etc.Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.Order materials as required and supported by company technicians with any technical queries.Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.On completion of repairs will close down ensuring monthly targets are at least achieved.Management of live order book, forecast for production and providing accurate reporting to management team.Manage and guide customer expectations on the companys services.Support the regional office service administration functions, including the callWhat Were Looking ForWe expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.Administration organises files, both paper and computer, in a clear a systematic way that is easy to understand and use.Detail Conscious able to deliver accurate work with all the Ts crossed and the Is dotted.Why Join ORONA?We offer more than just a job we offer long-term career development within a stable and growing company.What We Offer:Attractive Salary : Competitive pay that reflects your skills and experienceGenerous Holiday Allowance : Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidaysSecure Future : Benefit from a pension scheme with increasing company contributions as you grow with usPeace of Mind : Life Insurance to support you and your loved onesHealth & Wellbeing : Medical Cash Back Plan to help with health costs, plus access to 24/7 GP servicesFamily-Friendly Benefits : Enhanced leave for family-related events and emergenciesSupport When You Need It : Employee Assistance Programme offering confidential support for personal or work-related challengesEye Care : Eyecare vouchers to help keep your vision sharpRecognition for Longevity : Long Service Awards to celebrate your milestones with usReferral Rewards : Earn a Recruitment Referral Fee by helping us find top talentContinuous Growth : Ongoing Training & Development opportunities to support your career journeyJoin ORONA and be part of a company moving the world safely and efficiently every dayTPBN1_UKTJ
Service Coordinator - Scotec in Chryston employer: Orona UK
At ORONA, we pride ourselves on being a global leader in the lift industry, offering not just a job but a pathway to long-term career development in a stable and growing environment. Our commitment to employee well-being is reflected in our generous holiday allowance, competitive salary, and comprehensive health benefits, all while fostering a supportive work culture that values continuous growth and recognition for your contributions. Join us in our mission to move the world safely and efficiently, and experience the unique advantages of working with a company that truly invests in its people.
