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- Tasks: Join our team as a Service Administrator, supporting customer service and managing operational tasks.
- Company: Orona is a leading company in the lift and elevator industry, committed to excellence.
- Benefits: Enjoy competitive salary, 25 days holiday, medical cash back plan, and more perks!
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to customer satisfaction.
- Qualifications: Ideal candidates have experience in fast-paced environments, excellent communication, and IT skills.
- Other info: This is a maternity cover role for 12 months, offering a chance to grow your career.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Service Administrator to join our team to cover maternity leave for 12 months. Works with the Service and Service Sales Managers in ensuring that the local maintenance team delivers an excellent service to all customers. Responsible for maintaining up to date data in the Service Management Systems to ensure accuracy. Administering operational worksheets and providing reports as required. Is also required to provide support in providing estimates, issuing and following up quotations for repair work.
Contract Support
Providing customer support and feedback to any queries raised. Issuing reports as required and submitting quotations for H&S, minor upgrades items as required. (Technical support from within the department is provided). Maintains accurate customer and contract details on the Service Management System in accordance with Quality Procedures.
Operational Support
Handles miscellaneous customer enquiries, telephone calls and various correspondence. Takes care of general office administration as required within the role.
Estimating and Purchasing Support
As requested by the Service Sales Manager, prepares standard pre-priced quotations and sends to defined customers. Follows up on live quotes. On receipt of customer orders, issues predefined purchase orders and progress chases various suppliers for delivery.
Reports
Prepares and updates various reports for both internal and external customers as required.
Responsibilities will include:
- Issue quotations as necessary to support incoming insurance reports and isolated/defective units.
- Responsible for creating prompt accurate quotations in accordance with company BMS.
- Responsible for issuing sufficient quote volume via internally sourced leads to attain required order intake value and profitability.
- Responsible for regular contact with customers to ensure quotations received and understood.
- Responsible for achieving repairs target set by the Regional Director.
- Manage and guide customer expectations on the company's services.
- Support the Regional office service administration functions as necessary, including taking calls.
You will have demonstrable experience of working in a fast-paced environment where personal time management and ability to work to operational deadlines is key. You will ideally have experience in estimating and sales, building effective relationships with customers and have excellent communication, IT and interpersonal skills.
We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals.
Benefits include:
- Competitive salary
- Medical Cash Back Plan
- Loyalty of Service Awards
- 25 days holiday + bank holidays
- Orona Rewards Scheme
- GP24 Service
- Access to Eye Test vouchers
- Competitive company sick pay scheme
- Life assurance
We are committed to providing an inclusive work environment where all of our people can reach their full potential. We value the creativity that diversity brings and welcome applicants from all backgrounds.
If you’re a motivated individual with a passion for the lift and elevator industry, we invite you to apply for this position. If you want to find out more information and would like to be considered for a role at Orona, please click the APPLY NOW button and send us your CV.
Service Administrator/Co-ordinator - FTC employer: Orona Ltd
Contact Detail:
Orona Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator/Co-ordinator - FTC
✨Tip Number 1
Familiarise yourself with the Service Management Systems commonly used in the industry. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to learning and adapting.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves handling customer enquiries and providing support, being able to showcase your experience in managing customer relationships effectively can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your time management strategies. Given the fast-paced environment mentioned in the job description, having specific examples of how you've successfully managed multiple tasks and met deadlines will be crucial.
✨Tip Number 4
Research the lift and elevator industry trends. Showing that you are knowledgeable about the sector and its challenges can impress the hiring managers and demonstrate your genuine interest in the role.
We think you need these skills to ace Service Administrator/Co-ordinator - FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Administrator position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in administration, customer service, and any relevant technical skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage operational deadlines.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the lift and elevator industry. Highlight specific experiences that showcase your ability to handle customer enquiries, issue quotations, and maintain accurate data in management systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Administrator role.
How to prepare for a job interview at Orona Ltd
✨Know the Job Description Inside Out
Make sure you thoroughly understand the responsibilities and requirements of the Service Administrator role. Familiarise yourself with the key tasks such as issuing quotations, maintaining data accuracy, and providing customer support. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Time Management Skills
Since the role requires working in a fast-paced environment, be prepared to discuss how you manage your time effectively. Share specific examples from your past experiences where you successfully met deadlines or handled multiple tasks simultaneously. This will highlight your ability to thrive under pressure.
✨Prepare for Customer Interaction Scenarios
As the role involves handling customer enquiries and managing expectations, think about how you would approach various customer scenarios. Be ready to discuss how you would handle difficult situations or provide excellent service, showcasing your communication and interpersonal skills.
✨Demonstrate Your Technical Understanding
While technical support will be provided, having a basic understanding of the lift and elevator industry can set you apart. Brush up on relevant terminology and concepts, and be prepared to discuss how you would approach estimating and preparing quotations. This shows your initiative and willingness to learn.
