At a Glance
- Tasks: Manage and coordinate a team of Service Engineers while providing technical support.
- Company: Join Orona, a leader in sustainable vertical transportation with nearly 60 years of experience.
- Benefits: Enjoy competitive pay, generous holiday allowance, and health benefits.
- Other info: Dynamic work environment with ongoing training and development opportunities.
- Why this job: Make a real impact in a stable company focused on career development.
- Qualifications: Experience in service or repairs engineering; NVQ 3 or equivalent preferred.
The predicted salary is between 30000 - 40000 £ per year.
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernisation, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative, pragmatic and state‑of‑the‑art technologies; giving the highest level of safety and optimising traffic management, available space, and travel comfort.
Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries worldwide. Orona in the UK provides national installation and service coverage from regional offices, with nearly 300 full‑time employees delivering skill, knowledge and local market experience.
The Role
We are currently looking for a Service Supervisor to join our busy Warrington office. The successful candidate will work alongside the Service Manager and will split time between office‑based activities and field duties supporting the service and call‑out team.
Key Responsibilities
- All aspects of day‑to‑day management and coordination of Service Engineers and Field Technicians
- Providing technical assistance and guidance to the Service team
- Establishing and planning engineers’ routes, including re‑routing on MS2 app to maximise production and reduce travel times and fuel costs
- Ensuring all planned visits are completed per calendar month
- Reviewing and influencing engineer productivity
- Dealing with call‑outs, reviewing troublesome lifts, following up with clients and communicating proposals to resolve
- Coordinating any resolution actions required with engineers and field technicians
- Managing isolated lifts to ensure minimum downtime and rapid resolution
- Co‑ordinating external and internal training requirements and mentoring the team’s progression
- Undertaking maintenance audits and ensuring overall H&S compliance
- Providing customer technical support as required and improvement and repair
What We’re Looking For
- Demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience
- Or come from an Engineering background (Mechanical or Electronics)
- Additional experience of managing/co‑ordinating a team would be an advantage, although training will be provided by the Service Management team
- Clean UK driving licence (essential)
- Right to Work in the UK (mandatory)
Why Join ORONA?
We offer more than just a job — we offer long‑term career development within a stable and growing company.
What We Offer
- Attractive Salary: Competitive pay that reflects your skills and experience
- Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
- Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
- Peace of Mind: Life Insurance to support you and your loved ones
- Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
- Family‑Friendly Benefits: Enhanced leave for family‑related events and emergencies
- Support When You Need It: Employee Assistance Programme offering confidential support for personal or work‑related challenges
- Eye Care: Eyecare vouchers to help keep your vision sharp
- Recognition for Longevity: Long Service Awards to celebrate your milestones with us
- Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
- Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Lift Service Supervisor in Warrington employer: Orona Group
Orona Group is an excellent employer for Lift Engineers, offering a supportive work culture that prioritises safety and customer service. With competitive salaries, generous annual leave, and a commitment to ongoing training, employees can expect meaningful career growth in the thriving lift engineering sector in Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Lift Service Supervisor in Warrington
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Lift Service Supervisor in Warrington
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Orona Group's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Orona Group. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Orona Group
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Orona Group.
