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For Companies At a Glance
- Tasks: Manage and coordinate service engineers while providing technical support and optimising routes.
- Company: Join Orona, a leader in sustainable vertical transportation with a strong team culture.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and life insurance.
- Other info: Opportunity for career growth and professional development in a supportive environment.
- Why this job: Make a real impact in a dynamic role that supports a vital service for communities.
- Qualifications: Experience in management and a clean UK driving licence are essential.
The predicted salary is between 30000 - 40000 £ per year.
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years of experience, it delivers value through its platform of products and services covering design, manufacture, installation, maintenance, modernisation, refurbishment, and replacement of lifts and escalators in all market segments. Its vertical transportation solutions incorporate innovative, pragmatic and state‑of‑the‑art technologies, delivering the highest level of safety and optimising traffic management, available space and travel comfort.
Orona’s cooperative business model is committed to people. The team consists of 5,700 employees across 12 European countries, supplying complete lifts, escalators and components to over 100 countries worldwide. In the UK, Orona provides national installation and service coverage from regional offices. Nearly 300 full‑time employees make up the UK team, bringing local market experience.
The Role
We are currently looking for a Service Supervisor to join our busy Warrington office. The successful candidate will work alongside the Service Manager, balancing office‑based time with field activities to support the service and call‑out team.
Key Responsibilities
- All aspects of day‑to‑day management and coordination of the Service Engineers and Field Technicians
- Providing technical assistance and guidance to the Service team
- Planning engineers’ routes, including re‑routing on the MS2 app to maximise production and reduce travel times, fuel costs, etc.
- Ensuring that all planned visits are completed per calendar month
- Reviewing and influencing engineers’ productivity
- Dealing with call‑outs, reviewing troublesome lifts, coordinating resolutions with engineers and Field Technicians
- Managing isolated lifts to minimise downtime and ensure rapid resolution
- Coordinating external and internal training requirements, mentoring the team’s progression
- Undertaking maintenance audits and ensuring overall H training will be provided
Requirements
- Clean UK driving licence (essential)
- Right to work in the UK (mandatory)
What We Offer
- Attractive Salary: Competitive pay that reflects your skills and experience
- Generous Holiday Allowance: 25 days of annual leave, increasing to 30 with service, plus 8 public holidays
- Secure Future: Pension scheme with increasing company contributions as you progress
- Peace of Mind: Life insurance to support you and your loved ones
Service Supervisor - Scotec employer: Orona Group
Contact Detail:
Orona Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Supervisor - Scotec
✨Tip Number 1
Network like a pro! Reach out to current employees at Orona on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Supervisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to lifts and escalators. We want you to show off your expertise and how you can contribute to the team!
✨Tip Number 3
Practice common interview questions, especially those related to team management and problem-solving. We know you can handle the pressure, so let’s make sure you can articulate that in the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Orona family.
We think you need these skills to ace Service Supervisor - Scotec
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Supervisor role. Highlight relevant experience and skills that match what we're looking for, like managing teams and technical expertise in lifts and escalators.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Orona. Share your passion for sustainable vertical transportation and how your background aligns with our values and mission.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved team productivity or resolved complex issues in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Orona Group
✨Know Your Stuff
Make sure you understand the ins and outs of Orona's services and products. Familiarise yourself with their innovative technologies and cooperative business model. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll be managing a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to mentor and guide others, as this is key for the role.
✨Be Ready for Technical Questions
Expect questions about technical aspects related to lifts and escalators. Brush up on your knowledge of maintenance audits and productivity metrics. Being able to discuss these topics confidently will set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've handled challenging situations in previous roles. Think of specific instances where you coordinated resolutions or improved processes. This will illustrate your capability to manage isolated lifts and minimise downtime effectively.