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- Tasks: Perform maintenance and service on lifts, ensuring safety and customer satisfaction.
- Company: Join Orona, a leader in sustainable vertical transportation with nearly 60 years of experience.
- Benefits: Enjoy competitive salary, generous holiday, pension contributions, and health perks.
- Why this job: Be part of a dynamic team making a real difference in the lift industry.
- Qualifications: NVQ 3 in Lift Engineering or equivalent and strong customer skills required.
- Other info: Flexible working hours and excellent training opportunities for career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years of experience, we deliver value for customers through our platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments. Our vertical transportation solutions combine innovative, pragmatic and state‑of‑the‑art technologies to provide the highest level of safety, optimise traffic management, maximise available space and enhance travel comfort. The company operates in 12 European countries, employing 5,700 people worldwide. In the UK, we serve customers from regional offices, employing nearly 300 full‑time staff with local market expertise.
We are looking for an experienced Service Engineer to join our Service team in Newcastle and the surrounding areas. You should have a comprehensive lift engineering background, including an NVQ 3 in Lift Engineering or equivalent.
Responsibilities- Carry out regular planned preventative maintenance and service visits.
- Meet agreed customer response times and build strong relationships with clients.
- Provide regular updates to the Service Supervisor and/or Service Manager.
- Problem‑solve independently and take initiative to resolve technical issues.
- Complete basic service and maintenance requirements for most types of lifts.
- Build effective relationships with internal and external customers, gaining their trust and respect.
- Fully understand HSE aspects of the role and proactively implement procedures.
- NVQ 3 in Lift Engineering or equivalent.
- Experience working with lifts.
- Strong customer skills.
- Valid UK driving licence.
- Flexibility to work varying hours.
- Competitive salary.
- 25 days holiday (rising to 30 days with service) plus 8 bank holidays.
- Company‑contributed pension (rising with service).
- Life assurance.
- Medical cash‑back plan.
- Enhanced family‑friendly leave.
- GP24/7 service.
- Employee assistance programme.
- Eyecare vouchers.
- Long‑service awards.
- Recruitment referral fee.
- Training and development opportunities.
If you’re a motivated individual with a passion for the lift and elevator industry, we invite you to apply for this position. Please click the “Apply Now” button and submit your CV.
Service Engineer in Newcastle upon Tyne employer: Orona Group
Contact Detail:
Orona Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift engineering field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to share specific examples of how you've solved problems in the past, as this will show your initiative and expertise.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. We recommend checking out our website for openings at Orona, where you can find roles that match your skills and passion.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Service Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your lift engineering experience and qualifications, especially your NVQ 3. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the lift and elevator industry and how you can contribute to our team. We love seeing enthusiasm and a personal touch!
Showcase Your Customer Skills: Since building strong relationships with clients is key, make sure to include examples of how you've successfully interacted with customers in the past. We value those strong customer skills, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Orona Group
✨Know Your Stuff
Make sure you brush up on your lift engineering knowledge. Be ready to discuss your experience with different types of lifts and any specific technologies you've worked with. This will show that you're not just a candidate, but someone who truly understands the industry.
✨Customer Skills Matter
Since building strong relationships with clients is key for this role, think of examples from your past where you've successfully managed customer interactions. Prepare to share how you’ve resolved issues or improved client satisfaction in previous positions.
✨Problem-Solving Scenarios
Expect to be asked about how you handle technical issues. Prepare a couple of scenarios where you identified a problem, took initiative, and resolved it effectively. This will demonstrate your ability to think on your feet and act independently.
✨Safety First
Familiarise yourself with HSE regulations relevant to the lift industry. Be prepared to discuss how you implement safety procedures in your work. Showing that you prioritise safety will resonate well with the interviewers at Orona.
