Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and coordinate service teams while providing technical support and ensuring safety compliance.
- Company: Join Orona, a leading European business in sustainable vertical transportation.
- Benefits: Competitive salary, generous holiday allowance, health benefits, and career development opportunities.
- Other info: Enjoy a supportive work environment with continuous growth and recognition for your contributions.
- Why this job: Be part of a stable company making a real impact on people's daily journeys.
- Qualifications: Experience in service engineering and team coordination; NVQ 3 or equivalent preferred.
The predicted salary is between 30000 - 40000 £ per year.
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years of experience, it delivers value through its platform of products and services covering design, manufacture, installation, maintenance, modernisation, refurbishment, and replacement of lifts and escalators in all market segments. Its vertical transportation solutions incorporate innovative, pragmatic and state‑of‑the‑art technologies, delivering the highest level of safety and optimising traffic management, available space and travel comfort.
Orona’s cooperative business model is committed to people. The team consists of 5,700 employees across 12 European countries, supplying complete lifts, escalators and components to over 100 countries worldwide. In the UK, Orona provides national installation and service coverage from regional offices. Nearly 300 full‑time employees make up the UK team, bringing local market experience.
The Role
We are currently looking for a Service Supervisor to join our busy Warrington office. The successful candidate will work alongside the Service Manager, balancing office‑based time with field activities to support the service and call‑out team.
Key Responsibilities
- All aspects of day‑to‑day management and coordination of the Service Engineers and Field Technicians
- Providing technical assistance and guidance to the Service team
- Planning engineers’ routes, including re‑routing on the MS2 app to maximise production and reduce travel times, fuel costs, etc.
- Ensuring that all planned visits are completed per calendar month
- Reviewing and influencing engineers’ productivity
- Dealing with call‑outs, reviewing troublesome lifts, coordinating resolutions with engineers and Field Technicians
- Managing isolated lifts to minimise downtime and ensure rapid resolution
- Coordinating external and internal training requirements, mentoring the team’s progression
- Undertaking maintenance audits and ensuring overall H&S compliance
- Providing customer technical support as required for improvement and repair
What We’re Looking For
- Demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience
- Engineering background (mechanical or electronics)
- Experience of managing or coordinating a team (advantageous; training will be provided)
- Clean UK driving licence (essential)
- Right to work in the UK (mandatory)
What We Offer
- Attractive Salary: Competitive pay that reflects your skills and experience
- Generous Holiday Allowance: 25 days of annual leave, increasing to 30 with service, plus 8 public holidays
- Secure Future: Pension scheme with increasing company contributions as you progress
- Peace of Mind: Life insurance to support you and your loved ones
- Health & Wellbeing: Medical Cash Back Plan for health costs, plus 24/7 GP services
- Family‑Friendly Benefits: Enhanced leave for family‑related events and emergencies
- Support When You Need It: Employee Assistance Programme offering confidential support for personal or work‑related challenges
- Eye Care: Eye care vouchers to keep your vision sharp
- Recognition for Longevity: Long‑service awards celebrating milestones
- Referral Rewards: Recruitment referral fee for helping us find top talent
- Continuous Growth: Training and development opportunities for career progression
We offer more than just a job – we offer long‑term career development within a stable and growing company. Join ORONA and be part of a company moving the world safely and efficiently every day.
Service Supervisor - Scotec in Glasgow employer: Orona Group
Contact Detail:
Orona Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Supervisor - Scotec in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Orona. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your experience as a Service or Repairs Engineer. Use specific examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t hesitate to apply through our website. Tailor your approach to highlight how your background aligns with Orona’s commitment to innovation and safety.
✨Tip Number 4
Prepare for the unexpected! During interviews, you might face scenario-based questions. Think about how you would manage a team of engineers or handle a tricky call-out situation, and be ready to share your thought process.
We think you need these skills to ace Service Supervisor - Scotec in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Supervisor role. Highlight your experience in managing teams and any technical skills that relate to lifts and escalators. We want to see how your background fits with what we do at Orona!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Whether it's managing call-outs or coordinating teams, we want to know how you approach problem-solving and ensure smooth operations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Orona Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to lifts and escalators. Understand the basics of mechanical and electronic systems, as well as any recent innovations in the industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll be managing a team. Prepare examples from your past experiences where you've successfully led a team or coordinated projects. Highlight how you motivated others, resolved conflicts, or improved productivity – this will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with Orona
Research Orona’s values, mission, and recent achievements. Understanding their commitment to sustainability and innovative technologies will allow you to align your answers with their goals during the interview. It shows that you’re not just looking for any job, but that you want to be part of their specific vision.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.