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- Tasks: Coordinate service operations and manage customer communications for lift and escalator services.
- Company: Join Orona, a leader in sustainable vertical transportation with a strong team culture.
- Benefits: Enjoy competitive salary, generous holiday, pension contributions, and health benefits.
- Why this job: Be part of a dynamic team making a real difference in customer service and safety.
- Qualifications: Experience in customer relations and proficiency in Microsoft Office required.
- Other info: Great opportunities for training and career development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, optimising traffic management, available space, and travel comfort.
Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world. Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full-time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.
We are looking for a Service Coordinator to join our team based in our Glasgow Office.
Responsibilities
- Updating internal systems on receipt of customer order/insurance works etc.
- Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
- Order materials as required and supported by company technicians with any technical queries.
- Manage inwards materials and collate and arrange for distribution to in-house engineers and sub-contractors as required.
- On completion of repairs will close down ensuring monthly targets are at least achieved.
- Management of live order book, forecast for production and providing accurate reporting to management team.
- Manage and guide customer expectations on the company’s services.
- Support the regional office service administration functions, including the call.
Skills, Education and Experience
We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations. Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative. Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
Benefits
- Competitive salary
- 25 days holiday (rising to 30 days with service) + 8 days Bank Hols
- Pension (Company contributions rising with service)
- Life Assurance
- Medical Cash Back Plan
- Enhanced Family Friendly Leave
- GP24/7
- Employee Assistance Program
- Eyecare vouchers
- Long Service Awards
- Recruitment referral fee
- Training and Development opportunities
Service Coordinator - Scotec in Glasgow employer: Orona Group
Contact Detail:
Orona Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Scotec in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Orona or in similar roles on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to service coordination. We should also think about how our past experiences align with Orona's values and customer-focused approach.
✨Tip Number 3
Show off your tech skills! Be ready to discuss how you’ve used Microsoft Office and other tools in previous roles. We want to demonstrate that we can hit the ground running.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great way to reiterate our interest in joining the Orona team.
We think you need these skills to ace Service Coordinator - Scotec in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Orona and how your background aligns with our values. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Office and any other tools you’ve used. We love seeing candidates who can hit the ground running, so let us know how you’ve used these skills in past roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Orona Group
✨Know Your Stuff
Before the interview, make sure you understand Orona's services and products. Familiarise yourself with their approach to sustainable vertical transportation and how they manage customer relationships. This will show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Service Coordinator, you'll be in regular contact with customers. Prepare examples of how you've effectively communicated with clients in the past, whether through email or phone. Highlight your ability to manage expectations and resolve issues promptly.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. Share specific strategies you use to stay on top of your workload, especially when coordinating materials and schedules for service works.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the team dynamics, the tools they use for order management, or how they measure success in the Service Coordinator position. This shows you're engaged and serious about the opportunity.
