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For Companies At a Glance
- Tasks: Coordinate customer orders, manage materials, and support technicians in a dynamic environment.
- Company: Join Orona, a leader in sustainable vertical transportation with a global presence.
- Benefits: Enjoy a competitive salary, company vehicle, generous holiday, and health perks.
- Why this job: Be part of a team that values safety and innovation in lift and escalator solutions.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
- Other info: Great opportunities for career growth and a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
Orona is a leading European business group in sustainable vertical transportation. With over 60 years of experience, we design, manufacture, install, maintain, modernise and refurbish lifts, escalators and related infrastructure for a global clientele. Our solutions combine advanced technology with a focus on safety, traffic management and passenger comfort. We operate in 100 countries and supply 330,000 lifts worldwide. Our UK team of nearly 300 employees provides national installation and service coverage, operating from regional offices including our Glasgow office.
Responsibilities
- Update internal systems on receipt of customer orders and insurance work details.
- Maintain regular contact with customers via email and telephone to agree suitable work dates.
- Order materials as required and support company technicians with technical queries.
- Manage inbound materials and arrange distribution to in‑house engineers and subcontractors.
- Close down completed repairs and ensure monthly targets are achieved.
- Manage live order book, forecast production and provide accurate reporting to the management team.
- Guide customer expectations on the company’s services.
- Support regional office service administration functions, including call handling.
Qualifications & Skills
- Experience in a customer‑facing role, building effective relationships and earning trust.
- Proficient with Microsoft Office (Word, Excel), databases and online portals; self‑motivated and able to work independently.
- Excellent interpersonal skills: approachable, organised, and able to work to demanding deadlines.
- Knowledge of lift or escalator maintenance is desirable but not required.
Benefits
- Competitive salary
- Company vehicle
- 25 days holiday plus bank holidays
- GP24 service – unlimited access to qualified GPs 24/7
- Orona Rewards scheme – discounts with over 800 retailers
- Eye test vouchers
- Excellent overtime opportunities
- Awards for long‑term service
- Competitive sick pay scheme
- Recruitment referral scheme
- Life assurance
Seniority level Entry level
Employment type Full‑time
Job function Other
Location Glasgow, Scotland, United Kingdom
Service Coordinator - FTC- Scotec in Glasgow employer: Orona Group
Contact Detail:
Orona Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - FTC- Scotec in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Scotec. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for interviews by researching Scotec and understanding their services. Be ready to discuss how your skills can help them achieve their goals, especially in customer service and coordination.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website for the best chance! We love seeing candidates who take the time to engage with us directly. Plus, it shows you're serious about joining the Scotec team.
We think you need these skills to ace Service Coordinator - FTC- Scotec in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Coordinator role. Highlight any customer-facing experience and your proficiency with Microsoft Office, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about working with us at Orona and how you can contribute to our mission in sustainable vertical transportation.
Showcase Your Interpersonal Skills: Since this role involves building relationships with customers, make sure to mention any relevant experiences where you've successfully communicated or resolved issues. We love candidates who can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Orona Group
✨Know Your Stuff
Familiarise yourself with Orona's services and products, especially in vertical transportation. Understanding the basics of lifts and escalators will show your genuine interest and help you answer technical queries confidently.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've built effective relationships in previous roles. Think about times when you’ve managed expectations or resolved issues, as these stories will resonate well with the interviewers.
✨Be Tech-Savvy
Brush up on your Microsoft Office skills, particularly Excel, as you'll likely need to manage data and reports. If you have experience with databases or online portals, be ready to discuss that too, as it’s a key part of the job.
✨Stay Organised and Positive
Demonstrate your organisational skills by discussing how you prioritise tasks and meet deadlines. A positive attitude goes a long way, so be sure to convey your enthusiasm for the role and the company during the interview.
