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- Tasks: Coordinate repairs, manage customer orders, and support service administration.
- Company: Join Orona, a leader in sustainable vertical transportation with a strong team culture.
- Benefits: Enjoy a competitive salary, company vehicle, generous holiday, and health services.
- Why this job: Be part of a dynamic team making a real impact in the lift and escalator industry.
- Qualifications: Experience in customer relations and proficiency in Microsoft Office required.
- Other info: Great opportunities for career growth and overtime in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernisation, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, optimising traffic management, available space, and travel comfort.
Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world. Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full-time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.
We are looking for a Repairs Coordinator to join our team based in our Glasgow Office.
Responsibilities:- Updating internal systems on receipt of customer order/insurance works etc.
- Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
- Order materials as required and supported by company technicians with any technical queries.
- Manage inwards materials and collate and arrange for distribution to in-house engineers and sub-contractors as required.
- On completion of repairs will close down ensuring monthly targets are at least achieved.
- Management of live order book, forecast for production and providing accurate reporting to management team.
- Manage and guide customer expectations on the company’s services.
- Support the regional office service administration functions, including the call handling and scheduling.
- Experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
- Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
- Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
- Willing to work in the office Monday - Friday 9am to 5pm.
- Competitive salary
- Company vehicle
- 25 days holiday + bank holidays
- GP24 service- unlimited access with qualified GP's 24 hours all year round
- Orona Rewards scheme giving discounts with over 800 retailers
- Access to Eye Test vouchers
- Excellent opportunities for overtime
- Awards given for long term company service
- Competitive company sick pay scheme
- Access to company recruitment referral scheme
- Life assurance
Service Coordinator in Glasgow employer: Orona Group
Contact Detail:
Orona Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Orona and its services. Understand their products and values so you can show how you fit into their team. Tailor your answers to reflect their commitment to customer satisfaction and innovation.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience in managing customer relationships and handling technical queries, as these are key for the Service Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Orona team and contributing to their mission.
We think you need these skills to ace Service Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in customer relations and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Orona and how your background aligns with our mission. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Skills: Don’t forget to showcase your proficiency in Microsoft Office and any other relevant tools. If you've got experience managing customer expectations or handling logistics, make sure to mention that too. We’re all about efficiency and organisation!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Orona!
How to prepare for a job interview at Orona Group
✨Know Your Stuff
Before the interview, make sure you understand Orona's services and products inside out. Familiarise yourself with their approach to vertical transportation and how they prioritise safety and customer satisfaction. This will show your genuine interest in the role of Service Coordinator.
✨Showcase Your Communication Skills
As a Service Coordinator, you'll be in regular contact with customers. Prepare examples of how you've effectively communicated with clients in the past, whether through email or phone. Highlight your ability to manage expectations and resolve issues, as this is crucial for the role.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. Share specific strategies you use to stay on top of your workload, especially when coordinating repairs and managing orders. This will reassure them that you can handle the demands of the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Service Coordinator role. This not only shows your enthusiasm but also helps you gauge if Orona is the right fit for you. Remember, interviews are a two-way street!
