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- Tasks: Support families visiting HMP Norwich, ensuring a welcoming and positive experience.
- Company: Join a dedicated team at Ormiston Families, committed to making a difference.
- Benefits: Flexible hours, rewarding work environment, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and the chance to work in a supportive environment.
- Why this job: Make a real impact on families' lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Working Hours and Patterns:
- The minimum work hours pattern is 22.75 hours average per week, as follows:
- You will be required to work every Tuesday 8.30am to 4.30pm (7.5 hours with 30 minutes unpaid break), Wednesday 10am to 4.30pm (6 hours with 30 minutes unpaid break), and Thursday 8.30am to 4.30pm (7.5 hours with 30 minutes unpaid break).
- You will also be required to work a minimum of one weekend shift per four-week rota (Saturday or Sunday) 8:30am to 4pm (7 hours with 30 minutes unpaid break).
- There is also flexibility to work additional weekend shifts.
- Although a degree of flexibility will be required at times to meet operational demand.
We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Norwich providing a personal welcome for first-time and returning visitors to help them access the services available to them. HMP Norwich offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.
We are seeking Family Support Workers to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.
Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic. For this post we are particularly looking for you to have experience of working in the catering/hospitality sector as it will focus on running/working in the Tea Bar.
Closing date for applications: 9am, Friday, 24th April 2026
Safeguarding and DBS requirements for your role: Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.
Family Support Worker - Prisoner Family Services - HMP Norwich employer: Ormiston Families
Contact Detail:
Ormiston Families Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Worker - Prisoner Family Services - HMP Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the field of family support or prison services. Attend local events or workshops, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you’ve demonstrated your problem-solving skills or dealt with challenging situations. Practising your responses can help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your passion for the role! When you get the chance to chat with potential employers, let them know why you’re excited about working as a Family Support Worker. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Family Support Worker - Prisoner Family Services - HMP Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and catering. We want to see how your skills align with the Family Support Worker role, so don’t hold back on showcasing relevant examples!
Show Your Empathy: In your written application, let us know about your non-judgemental and empathetic approach. Share any experiences where you’ve supported individuals or families, especially in challenging situations, as this is key for the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Family Support Worker position at HMP Norwich.
How to prepare for a job interview at Ormiston Families
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Family Support Worker. Familiarise yourself with the specific duties mentioned in the job description, like working in the Visitor Centre and assisting on Family Days. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Skills
Prepare to discuss your customer service experience and how it relates to this position. Think of examples where you've successfully communicated or solved problems, especially in challenging situations. Highlighting your catering or hospitality experience will also give you an edge.
✨Emphasise Empathy
This role requires a non-judgemental and empathetic approach. Be ready to share instances where you've shown understanding and support to others, particularly in sensitive environments. This will show that you can handle the emotional aspects of the job effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the challenges faced in the role, or the types of families you’ll be supporting. This not only shows your interest but also helps you gauge if the environment is the right fit for you.