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- Tasks: Support families visiting prisoners, ensuring a welcoming and positive experience.
- Company: Join Ormiston Families, dedicated to safeguarding and supporting communities.
- Benefits: Flexible hours, rewarding work environment, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and a supportive team atmosphere.
- Why this job: Make a real difference in the lives of families during challenging times.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours and Patterns:
- The minimum work hours pattern is 22.75 hours average per week, as follows:
- You will be required to work every Tuesday 8.30am to 4.30pm (7.5 hours with 30 minutes unpaid break).
- Wednesday 10am to 4.30pm (6 hours with 30 minutes unpaid break).
- Thursday 8.30am to 4.30pm (7.5 hours with 30 minutes unpaid break).
- You will also be required to work a minimum of one weekend shift per four-week rota (Saturday or Sunday) 8:30am to 4pm (7 hours with 30 minutes unpaid break).
- There is also flexibility to work additional weekend shifts.
We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Norwich providing a personal welcome for first-time and returning visitors to help them access the services available to them. HMP Norwich offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same.
You will be required to obtain and retain enhanced security vetting for this role. We are seeking Family Support Workers to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.
Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic. For this post we are particularly looking for you to have experience of working in the catering/hospitality sector as it will focus on running/working in the Tea Bar.
Closing date for applications: 9am, Friday, 24th April 2026.
Safeguarding and DBS requirements for your role: Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.
Family Support Worker - Prisoner Family Services - HMP Norwich in Norfolk employer: Ormiston Families
Contact Detail:
Ormiston Families Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Worker - Prisoner Family Services - HMP Norwich in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the field of family support or prison services. Attend local events or workshops, and don’t be shy about introducing yourself. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Prepare for interviews by practising common questions related to family support work. Think about scenarios where you've demonstrated empathy and problem-solving skills. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, share why you care about supporting families in challenging situations. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Family Support Worker - Prisoner Family Services - HMP Norwich in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience, especially in customer service and catering. We want to see how your skills align with the Family Support Worker role at HMP Norwich.
Showcase Your Communication Skills: Since this role involves interacting with families and visitors, it's crucial to demonstrate your excellent communication abilities. Use examples from your past experiences to show how you handle challenging situations with empathy and professionalism.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you're a great fit for our team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ormiston Families
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Family Support Worker. Familiarise yourself with the specific duties mentioned in the job description, such as working in the Tea Bar and assisting on Family Days. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills, communication abilities, and problem-solving capabilities. Think about situations where you’ve had to remain calm under pressure or show empathy, as these are crucial in this role.
✨Understand the Environment
Research HMP Norwich and its Family Services Team. Understanding the unique challenges of working in a prison environment will allow you to speak confidently about how you can contribute positively to the team and support families effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the types of challenges faced in the role, or how success is measured. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.