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- Tasks: Support families visiting prisoners, ensuring a welcoming and positive experience.
- Company: Join Ormiston Families, dedicated to safeguarding and supporting communities.
- Benefits: Flexible hours, rewarding work environment, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and a supportive team atmosphere.
- Why this job: Make a real difference in the lives of families during challenging times.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Working Hours and Patterns:
- The minimum work hours pattern is 22.75 hours average per week, as follows:
- You will be required to work every Tuesday 8.30am to 4.30pm (7.5 hours with 30 minutes unpaid break).
- Wednesday 10am to 4.30pm (6 hours with 30 minutes unpaid break).
- Thursday 8.30am to 4.30pm (7.5 hours with 30 minutes unpaid break).
- You will also be required to work a minimum of one weekend shift per four-week rota (Saturday or Sunday) 8:30am to 4pm (7 hours with 30 minutes unpaid break).
- There is also flexibility to work additional weekend shifts.
We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Norwich providing a personal welcome for first-time and returning visitors to help them access the services available to them. HMP Norwich offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same.
You will be required to obtain and retain enhanced security vetting for this role. We are seeking Family Support Workers to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.
Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic. For this post we are particularly looking for you to have experience of working in the catering/hospitality sector as it will focus on running/working in the Tea Bar.
Closing date for applications: 9am, Friday, 24th April 2026.
Safeguarding and DBS requirements for your role: Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.
Locations
Family Support Worker - Prisoner Family Services - HMP Norwich employer: Ormiston Families
Contact Detail:
Ormiston Families Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Worker - Prisoner Family Services - HMP Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the field, especially those who work at HMP Norwich or similar environments. A friendly chat can lead to insider info about the role and even a potential referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to family support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and problem-solving skills during the interview. Share specific examples from your past experiences that highlight how you’ve handled challenging situations with a non-judgemental approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Family Support Worker - Prisoner Family Services - HMP Norwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting families shine through. We want to see why you’re excited about the role and how your values align with ours at StudySmarter.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your background can contribute to creating a positive environment for visitors at HMP Norwich.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Avoid jargon and focus on what makes you a great fit for the Family Support Worker role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our Family Services Team.
How to prepare for a job interview at Ormiston Families
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Family Support Worker role. Familiarise yourself with the responsibilities outlined in the job description, especially around providing support in the Visitor Centre and working in the Tea Bar. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves dealing with families and visitors, be ready to discuss your experience in customer service. Think of specific examples where you've demonstrated excellent communication and problem-solving skills, especially in challenging situations. This will highlight your ability to maintain a non-judgemental and empathetic approach.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult situations or supporting families in distress. Practice your responses by thinking through how you would approach these scenarios, focusing on your empathy and problem-solving abilities. This will help you stand out as a candidate who can handle the demands of the role.
✨Emphasise Flexibility and Teamwork
The job requires flexibility in working hours and patterns, so be prepared to discuss your availability and willingness to adapt. Also, highlight your experience working in teams, especially in busy environments like catering or hospitality. This will demonstrate that you can thrive in a dynamic setting and contribute positively to the Family Services Team.