At a Glance
- Tasks: Support families during visits and create a welcoming environment for children.
- Company: Ormiston Families, dedicated to enhancing family support.
- Benefits: Flexible hours, rewarding work, and the chance to make a difference.
- Other info: Part-time role with around 22 hours per week, including weekends.
- Why this job: Join a passionate team and help families thrive in challenging situations.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 12000 - 16000 £ per year.
Ormiston Families in Newmarket is seeking a Family Support Worker to help in the effective operation of the Visitor Centre and Play Area at HMP Highpoint. You will assist families during visits, promote a positive atmosphere, and facilitate activities for children.
This role requires flexibility, experience in customer service, and the ability to communicate empathetically under challenging circumstances. The average hours are around 22 per week, with shifts on weekends and weekdays.
Family Support Champion — Visitor Centre & Play Area in Newmarket employer: Ormiston Families
Ormiston Families is an exceptional employer that prioritises the well-being of both its staff and the families they support. With a strong commitment to fostering a positive work culture, employees benefit from flexible working hours, opportunities for professional development, and a supportive environment that values empathy and teamwork. Working at our Visitor Centre and Play Area in Newmarket not only allows you to make a meaningful impact on families but also offers a unique chance to grow within a dedicated organisation focused on community support.
StudySmarter Expert Advice🤫
We think this is how you could land Family Support Champion — Visitor Centre & Play Area in Newmarket
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Ormiston Families and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Ormiston Families and let us see your personality shine through!
We think you need these skills to ace Family Support Champion — Visitor Centre & Play Area in Newmarket
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Ormiston Families.
Get Familiar with Our Brand:Before applying, take some time to learn about Ormiston Families and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Ormiston Families
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Ormiston Families.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Ormiston Families will surely appreciate.
