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- Tasks: Support families during prison visits, ensuring a positive experience for all.
- Company: A dedicated team focused on improving family relationships in challenging environments.
- Benefits: Flexible rota, valuable experience, and the chance to make a real difference.
- Why this job: Join us to help families connect and thrive, even in tough situations.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work in a supportive environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.
Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic.
We run the visit centre on Mondays/Tuesdays/Wednesdays/Thursdays/Saturdays & Sundays and have a rota-based shift pattern available as below:
- Based on a rota working Mondays 11.15am - 4.30pm
- Weekend days 11.30am - 4.15pm
For all options a degree of flexibility will be required at times to meet operational demand.
Family Support Worker employer: Ormiston Families
Contact Detail:
Ormiston Families Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Worker
✨Tip Number 1
Network like a pro! Reach out to people in the field of family support or related areas. Attend local events or workshops where you can meet professionals and share your passion for helping families. You never know who might have a lead on a job!
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated your problem-solving skills or dealt with challenging situations. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your empathy! In interviews, share stories that highlight your non-judgemental approach and how you’ve supported families in tough times. This will resonate with employers looking for someone who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission to support families.
We think you need these skills to ace Family Support Worker
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting families shine through. We want to see how much you care about making a positive impact on the lives of children and their families.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or working with families. We love seeing how your skills can translate into creating a supportive environment in our Visitor Centre.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially when it comes to problem-solving skills. Show us how you can handle challenges effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Family Support Worker role. We can’t wait to hear from you!
How to prepare for a job interview at Ormiston Families
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Family Support Worker. Familiarise yourself with the Visitor Centre, Tea Bar, and Play Area operations, as well as the importance of maintaining positive family relationships in a prison setting.
✨Showcase Your Customer Service Skills
Since this role involves dealing with families and children, be ready to share specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved conflicts or provided support under pressure, as these will resonate well with the interviewers.
✨Emphasise Empathy and Non-Judgement
This position requires a non-judgemental and empathetic approach. Prepare to discuss how you’ve handled sensitive situations in the past and how you can create a supportive environment for families visiting the centre. This will show that you align with their values.
✨Flexibility is Key
Given the rota-based shift pattern, it’s important to express your willingness to be flexible with your availability. Be honest about your schedule but also demonstrate your commitment to meeting operational demands, which will reflect positively on your adaptability.