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- Tasks: Support families visiting prisoners, ensuring a welcoming and positive experience.
- Company: Join Ormiston Families, dedicated to safeguarding and supporting vulnerable individuals.
- Benefits: Flexible hours, competitive pay, and the chance to make a real difference.
- Other info: Dynamic role with varied tasks and opportunities for personal growth.
- Why this job: Be part of a rewarding team that strengthens family bonds in challenging environments.
- Qualifications: Customer service experience and a passion for helping families are essential.
The predicted salary is between 15386 - 15386 £ per year.
Salary: £15,386 per annum (based on Real Living Wage of £13.45 per hour).
Based: HMP Highpoint Visitors’ Centre.
Working Pattern:
- Mondays – 5 hours (12noon to 5pm, no unpaid break).
- Wednesdays – 5.5 hours (9am to 3pm, 30-minute unpaid break).
- Fridays – 5 hours (12noon to 5pm, no unpaid break).
- Every other weekend – Saturday: 5 hours (12pm to 5pm); Sunday: 8 hours (8.30am to 5pm, 30-minute unpaid break).
Average 22 hours per week with flexibility required.
We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Highpoint, providing a personal welcome for first‑time and returning visitors to help them access the services available to them. HMP Highpoint, part of the main HMP Estate, offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.
Responsibilities:
- Provide effective and efficient running of the Visitor Centre, Tea Bar and Play Area in the Prison Visits Hall.
- Assist on Family Days to ensure prisoners and their families have a valuable visiting experience.
- Improve the quality of visits for children, young people and families, helping to maintain positive, healthy and supportive family relationships.
Qualifications & Experience:
- Experience in a customer‑service‑based role.
- Excellent communication and problem‑solving skills, able to work under challenging circumstances while maintaining a non‑judgemental and empathetic work ethic.
- Experience providing play activities for children of a range of ages (essential).
- Access to own transport; HMP Highpoint is not accessible by public transport.
To apply please click on the apply online button. Closing date for applications: Monday 11th May 2026, 9am.
Safeguarding and DBS Requirements:
Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.
Family Support Worker – Prisoner Family Services – HMP Highpoint in Dunblane employer: Ormiston Families
Contact Detail:
Ormiston Families Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Worker – Prisoner Family Services – HMP Highpoint in Dunblane
✨Tip Number 1
Network like a pro! Reach out to people in the field of family support or prison services. Attend local events or workshops where you can meet professionals and learn more about the role. You never know who might have a lead on a job!
✨Tip Number 2
Prepare for interviews by practising common questions related to family support work. Think about your experiences and how they relate to the skills needed for this role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show your passion! When you get the chance to speak with potential employers, let them know why you care about supporting families in challenging situations. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Family Support Worker – Prisoner Family Services – HMP Highpoint in Dunblane
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background fits with the Family Support Worker role, so don’t hold back on showcasing your customer service and communication skills!
Show Your Passion: Let us know why you’re excited about working at HMP Highpoint! Share your enthusiasm for supporting families and improving their visiting experience. A genuine passion can really make your application stand out.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Ormiston Families
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Family Support Worker. Familiarise yourself with the specific duties mentioned in the job description, such as running the Visitor Centre and assisting on Family Days. This will help you demonstrate your genuine interest and suitability for the role.
✨Showcase Your Empathy
Given the nature of this role, it's crucial to highlight your empathetic approach. Prepare examples from your past experiences where you've successfully supported families or children in challenging situations. This will show that you can maintain a non-judgemental attitude while providing essential support.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle difficult situations, such as managing a challenging visitor or ensuring a positive experience for families. Practising these scenarios will help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of activities provided for children, or how they measure the success of family visits. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.