At a Glance
- Tasks: Support our team with admin tasks and deliver exceptional client experiences.
- Company: Join one of Worcestershire's largest independent accountancy firms with a supportive culture.
- Benefits: Enjoy competitive salary, 28 days leave, pension scheme, and ongoing training.
- Other info: Great career progression opportunities in a dynamic, fast-paced setting.
- Why this job: Make a real impact while developing your skills in a friendly environment.
- Qualifications: Previous admin experience and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
For more than 40 years, we've been helping businesses and individuals thrive through expert advice, outstanding service, and strong relationships. Today, we're proud to be one of the largest independent accountancy firms in Worcestershire and the West Midlands, with 7 offices, 10 Partners, and over 250 talented professionals. We combine the expertise and opportunities you'd expect from a top-tier firm with the supportive culture, personal approach, and community values of a local practice.
As we continue to grow, we're looking for a proactive and organised Administrator to join our Customer Services team.
Why Join Us?
At OR, people are at the heart of everything we do. We recognise hard work, encourage professional development, and create opportunities for genuine career progression. You'll be joining a friendly, supportive team where your contribution is valued, your development is encouraged, and no two days are the same.
The Role
As an Administrator, you'll play a vital role in supporting our Partners, Managers, and wider team, ensuring the smooth running of day-to-day operations while delivering an exceptional experience for our clients. This is an excellent opportunity for someone who enjoys organisation, problem-solving, and building strong professional relationships.
Key Responsibilities
- Providing comprehensive administrative support to Partners and Managers
- Managing client information requests efficiently and accurately
- Preparing reports, documents, and maintaining data spreadsheets
- Handling client enquiries professionally across phone, email, and other communication channels
- Maintaining accurate and organised filing systems in line with company procedures
- Supporting colleagues and contributing to continuous process improvements
- Ensuring client records and profiles are completed accurately and kept up to date
- Liaising confidently with internal teams, clients, HMRC, Companies House, and other external organisations
- Reviewing and verifying documentation to ensure accuracy and compliance
- Assisting the wider operations team with administrative tasks as required
About You
We're looking for someone who is organised, detail-focused, and enjoys working in a fast-paced environment. You'll ideally have:
- Previous administration experience
- Excellent communication and interpersonal skills
- Strong IT skills, including Microsoft Office applications
- Exceptional attention to detail and accuracy
- The ability to manage multiple tasks and meet deadlines
- A positive, proactive approach to work
- Confidence working independently and as part of a team
- A genuine desire to learn, develop, and build a successful career
What We Offer
In return, you'll receive a competitive benefits package including:
- Competitive salary
- Pension scheme
- 28 days annual leave including bank holidays, increasing with length of service
- Employee discount scheme
- Ongoing training and development opportunities
- Supportive and friendly working environment
If you're looking for a role where you can make a real impact, develop your skills, and build a rewarding career with a respected and growing firm, we'd love to hear from you. Whilst we endeavour to respond to all applications, if you have not heard from us within 3 weeks of applying, please assume your application has been unsuccessful on this occasion.
Customer Service Administrator in Droitwich employer: Ormerod Rutter
At OR, we pride ourselves on being a leading independent accountancy firm in Worcestershire and the West Midlands, where our people are at the heart of everything we do. With a supportive culture that values hard work and encourages professional development, we offer a friendly environment where your contributions are recognised and career progression is attainable. Join us to be part of a dynamic team that fosters strong relationships and provides exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Droitwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re genuinely interested in their work and how you can contribute to their team.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Customer Service Administrator in Droitwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your previous administration experience and any relevant IT skills, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to showcase your personality and enthusiasm for the role. Let us know why you want to join our team and how you can contribute to our supportive culture and community values.
Showcase Your Communication Skills:Since this role involves handling client enquiries, it's important to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we can get to know you better right from the start!
How to prepare for a job interview at Ormerod Rutter
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, culture, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Customer Service Administrator, organisation is key. Be prepared to discuss specific examples from your past experience where you've successfully managed multiple tasks or improved processes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since you'll be handling client enquiries across various channels, it's essential to showcase your communication skills. Practice answering common interview questions clearly and confidently, and consider role-playing with a friend to refine your responses.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, and opportunities for professional development. This shows that you're engaged and serious about finding the right fit for both you and the company.
