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- Tasks: Build relationships with customers and identify upsell opportunities.
- Company: Join Orlo, the UK's largest Social Media Management Platform, enhancing public sector services.
- Benefits: Enjoy flexible hours, remote work options, and professional development opportunities.
- Why this job: Be part of a collaborative team focused on driving growth and making a social impact.
- Qualifications: 3+ years in account management or sales, ideally in SaaS for the public sector.
- Other info: Work in a supportive environment that values work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
The next step in your customer success career begins here.
Account Manager
Full-time | Birmingham | Hybrid
Who are Orlo?
Founded in Birmingham in 2012, Orlo has become the largest Social Media Management Platform in the UK, serving over 400 customers and managing millions of digital conversations annually. Our technology is now used by public sector organisations across the UK to enhance outcomes for citizens. Our platform empowers users to manage all their outbound and inbound messages from a single, convenient inbox, enabling them to concentrate on what truly matters – improving public sector services.
What are our values?
- We graft
- We give a sh*t
What’s the Account Manager role all about?
We are looking for a proactive and results-driven Account Manager to join our team. In this role, you will build and strengthen relationships with our existing customers while identifying opportunities to upsell additional products and services that deliver value to their organisations. If you thrive on collaboration and driving business growth, this role is perfect for you.
What are the key responsibilities?
- Build strong, trusted relationships with our existing customer base and monitor other market trends
- Identify opportunities to upsell Orlo’s products and services based on customer needs and pain points
- Collaborate with customers to understand their goals and ensure they maximise the value from our platform
- Attend QBR’s with Customer Success Managers to spot opportunities in their accounts
- Work closely with the sales, marketing, and customer success teams to align strategies and exceed growth targets
- Maintain detailed account records in HubSpot tracking interactions and sales opportunities
- Manage a pipeline of upsell opportunities and deliver quarterly targets
- Through outbound Business Development, open up new leads in other departments or with other decision-makers
What would Orlo love from you?
- 3+ years of experience in account management or sales within a SaaS environment, ideally with a focus on the public sector
- Proven ability to identify and capitalise on upsell opportunities, delivering measurable growth within an existing customer base
- Strong relationship-building skills with experience tailoring solutions to meet diverse customer needs and objectives
- Data-driven mindset with proficiency in using HubSpot to track and optimise account performance
- Excellent project management and communication skills, with the ability to manage multiple priorities and stakeholders effectively
What will you get?
- Competitive salary and performance-based bonuses
- Flexible work hours and remote work options
- Professional development opportunities and access to industry events
- A collaborative and inclusive work environment with a focus on work-life balance
How to apply
If you are a successful Account Manager or Account Executive and have a deep understanding of the public sector landscape, we’d love to hear from you. Please submit your CV and cover letter to careers@orlo.tech.
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Account Manager employer: Orlo Tech
Contact Detail:
Orlo Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Orlo's platform and its features. Understanding how their technology enhances public sector services will allow you to speak confidently about the value you can bring to customers during interviews.
✨Tip Number 2
Research the public sector landscape in the UK, especially focusing on current trends and challenges. This knowledge will help you demonstrate your ability to identify upsell opportunities that align with customer needs.
✨Tip Number 3
Prepare examples from your previous experience where you've successfully built relationships and driven growth. Be ready to discuss specific strategies you used to upsell products or services to existing clients.
✨Tip Number 4
Network with current or former employees of Orlo on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management or sales, particularly within a SaaS environment. Emphasise any relevant achievements, especially those related to upselling and customer relationship building.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the public sector and how your skills align with Orlo's values. Mention specific examples of how you've successfully managed accounts and driven growth in previous roles.
Showcase Your Data-Driven Mindset: Demonstrate your proficiency in using tools like HubSpot by including examples of how you've tracked and optimised account performance in past positions. This will show that you can effectively manage and grow customer relationships.
Highlight Collaboration Skills: Since the role involves working closely with various teams, mention any experiences where you've collaborated with sales, marketing, or customer success teams to achieve common goals. This will illustrate your ability to work in a team-oriented environment.
How to prepare for a job interview at Orlo Tech
✨Know Your Customer
Before the interview, research Orlo and its customer base. Understand their products and how they serve the public sector. This will help you demonstrate your knowledge and show that you're genuinely interested in their mission.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experience where you've successfully built strong relationships with clients. Highlight how these relationships led to upselling opportunities or improved customer satisfaction.
✨Be Data-Driven
Familiarise yourself with HubSpot and be ready to discuss how you've used data to track account performance in previous roles. Mention specific metrics or KPIs you've improved through your efforts.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific customer scenarios or challenges. Think about how you would identify upsell opportunities and collaborate with other teams to achieve growth targets.
