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- Tasks: Manage client inquiries and deliver exceptional luxury service experiences.
- Company: A prestigious luxury swimwear brand based in London.
- Benefits: Competitive salary, hybrid working model, and global client engagement.
- Why this job: Join a brand that embodies the spirit of 'Holiday Better' and elevate your customer service skills.
- Qualifications: Strong communication skills and prior customer service experience.
- Other info: Engage directly with clients from around the world in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A luxury swimwear brand is seeking a Concierge (Customer Service Advisor) in London. The role involves managing client inquiries and ensuring seamless, luxury service experiences.
Ideal candidates should possess strong communication skills and experience in customer service. This position features a hybrid working model and opportunities for direct engagement with global clients, embodying the brand's spirit of 'Holiday Better'. Competitive salary offered.
Luxury Concierge — Multichannel Customer Advisor employer: Orlebar Brown
Contact Detail:
Orlebar Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Concierge — Multichannel Customer Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to customer service. Think about how you can showcase your communication skills and experience in providing top-notch service.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your interest in being part of our luxury brand family.
We think you need these skills to ace Luxury Concierge — Multichannel Customer Advisor
Some tips for your application 🫡
Show Your Passion for Luxury Service: When writing your application, let your enthusiasm for providing top-notch customer service shine through. We want to see how you embody the spirit of 'Holiday Better' in your previous roles.
Highlight Relevant Experience: Make sure to showcase any experience you've had in luxury customer service or similar roles. We love candidates who can demonstrate their ability to manage client inquiries with finesse and professionalism.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with our luxury swimwear brand. It shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in London!
How to prepare for a job interview at Orlebar Brown
✨Know the Brand Inside Out
Before your interview, dive deep into the luxury swimwear brand's ethos and values. Understand their mission of 'Holiday Better' and think about how you can embody that spirit in your role as a Concierge. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Luxury Concierge, strong communication is key. Prepare examples from your past experiences where you’ve successfully managed client inquiries or resolved issues. Practise articulating these scenarios clearly and confidently, as this will demonstrate your ability to provide seamless service.
✨Emphasise Customer Service Experience
Highlight your previous customer service roles, especially those in luxury settings. Be ready to discuss specific situations where you went above and beyond for a client. This will illustrate your commitment to delivering exceptional service, which is crucial for this position.
✨Prepare for Hybrid Working Questions
Since this role features a hybrid working model, be prepared to discuss how you manage your time and maintain productivity in both remote and in-person settings. Share strategies you’ve used to stay organised and engaged, ensuring you can provide top-notch service regardless of your location.
