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- Tasks: Build lasting relationships with customers and help them 'Holiday Better'.
- Company: Join Orlebar Brown, a vibrant brand under the Chanel group.
- Benefits: Enjoy competitive pay, discounts, and unique holiday time off.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a team that embodies summer vibes and exceptional service.
- Qualifications: Passion for the brand and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
ROLE TYPE: Full Time
DEPARTMENT: Retail
REPORTING TO: Concession Manager
LOCATION: Harrods, London
Salary: Competitive
Company Profile: Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases throughout the year to maintain excitement and interest for our customers.
The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, and we strive to maintain our relationship with them, providing world-class service wherever they might be.
The Position: In this role you will form long-lasting relationships with our clients every day and help them to ‘Holiday Better’. As Sales Associate at Orlebar Brown, you will deliver a warm, welcoming, and knowledgeable in-store experience that reflects the brand's holiday mindset, drives sales and CRM performance, and ensures every customer leaves feeling valued and inspired.
General Responsibilities:
- Develop a long-lasting relationship with O.B clients and help them to Holiday Better.
- Be vibrant, tailored and brave in your approach to teamwork, service and sales.
- Demonstrate the ability to go above and beyond for our customers.
- Give a friendly welcome and use your outgoing personality to impact their experience.
- Keep in touch with customers beyond the shop floor using clienteeling tools and platforms.
- Work as part of a team to ensure retail operational excellence and great client care.
- Identify customer needs and be eloquent when answering all product-related questions.
- Respond to queries regarding price, look, feel, texture and key features of Orlebar Brown pieces.
- Show passion for the O.B ranges and be confident in suggesting styles and building wardrobes.
- Take pride in the standards of the shop floor and work with the wider team to ensure we always look our best.
- Attend regular training sessions on seasonal product launches to ensure knowledge is up to date.
- Perform any other reasonable task/role, as given to you by a person more senior than your role.
Candidate Profile:
- Ability to build rapport with our customers.
- Demonstrated passion for the brand and an affinity for our promise and purpose.
- Excellent communication skills – both verbal and written.
- A real attention to maintaining high standards in store environment and a keen eye for detail.
What We Offer:
- Being part of a diverse working environment of people who we learn from every day.
- The chance to train and develop your skills in a fast-working environment.
- Competitive benefits package including private medical insurance, company pension scheme, and product discounts.
- Employee Recognition: Service award incentives and additional paid leave.
At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
Sales Associate, Harrods - London UK Retail · Harrods, London employer: Orlebar Brown
Contact Detail:
Orlebar Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate, Harrods - London UK Retail · Harrods, London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Orlebar Brown's collections and values. This way, you can show off your passion for their products and how you can help customers 'Holiday Better'.
✨Tip Number 2
Practice your storytelling skills! Being able to share engaging stories about the products will not only impress the interviewers but also reflect the vibrant spirit of the brand. Make sure you can bring the 'Feel Summer' attitude to life.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing that Sales Associate role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a friendly thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you care and keeps you top of mind!
We think you need these skills to ace Sales Associate, Harrods - London UK Retail · Harrods, London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Orlebar Brown brand shine through. Share why you love their products and how you embody the 'Holiday Better' spirit in your own life.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Sales Associate role. Highlight any previous retail experience and your ability to build relationships with customers, as this is key to the position.
Craft a Personal Cover Letter: Use your cover letter to tell a story about yourself. Explain how your personality and values match those of Orlebar Brown, and how you can contribute to creating a vibrant and welcoming atmosphere in-store.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining the Orlebar Brown family!
How to prepare for a job interview at Orlebar Brown
✨Know the Brand Inside Out
Before your interview, dive deep into Orlebar Brown's history, values, and product lines. Understand their mission to help customers 'Holiday Better' and be ready to discuss how you can embody this spirit in your role as a Sales Associate.
✨Showcase Your People Skills
As a Sales Associate, building relationships is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you went above and beyond to create a memorable experience for someone.
✨Dress the Part
Since you're applying for a position in retail, make sure to dress smartly and reflect the brand's style. This not only shows that you understand the brand but also demonstrates your professionalism and attention to detail.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.