At a Glance
- Tasks: Lead retail performance and team development across the UK, France, and Monaco.
- Company: Join Orlebar Brown, a luxury lifestyle brand under the Chanel group.
- Benefits: Enjoy competitive salary, private medical insurance, and exclusive product discounts.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a vibrant team that inspires customers to 'Holiday Better'.
- Qualifications: Retail management experience and fluency in French and English required.
The predicted salary is between 45000 - 55000 £ per year.
- JOB TITLE
- Retail Market Manager (UK & France Regions)
- ROLE TYPE
- Full Time
- DEPARTMENT
- EU Retail Team
- REPORTING TO
- Head of Retail - Europe & Global Clientelling
- SALARY
- Competitive
- COMPANY PROFILE
Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts.
Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.
Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport.
We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers.
Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’.
This is our purpose and why we get out of bed every morning.
The brand has rapidly gained global recognition and is sold through online, more than 30 O.
B. stores, and the best retailers and hoteliers in the world.
Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.
B. should be there to help you do it better.
Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want.
It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.
B. community.
THE POSITION
The Retail Market Manager is responsible for leading the commercial performance, operational execution and people leadership of the UK, France and Monaco retail markets.
The role is accountable for delivering sales, profitability, productivity, compliance and people performance across directly operated stores, concessions and boutique spaces within the region.
Working closely with Store Managers, concession partners and Head Office teams, the Retail Market Manager ensures that each location is commercially focused, operationally disciplined and aligned to the standards expected of Orlebar Brown as a luxury lifestyle brand.
Reporting to the Head of Retail Europe & Global Clientelling, this role will work cross-functionally with teams across Retail, HR, Finance, Merchandising, Visual Merchandising, Operations, Clientelling, Concierge and wider commercial functions.
The role is fast-paced, commercially focused and requires the ability to move confidently between market leadership, Store Manager coaching and detailed operational follow-up.
The Retail Market Manager will be responsible for driving the performance of directly operated points of sale across the UK, France and Monaco, as well as concessions and boutique spaces where directly employed team members are present, often working alongside department store teams or third-party partners.
The role may also support wider regional business initiatives, including seasonal trading, new store openings, concession partnerships, market projects and cross-channel retail initiatives.
As the retail structure evolves, this role will become increasingly focused on market performance, people leadership, commercial execution and accountability.
The Retail Market Manager will ensure that agreed retail standards, service expectations, training tools and operational processes are embedded consistently across the UK, France and Monaco, working in partnership with the relevant Head Office and retail support teams.
- GENERAL RESPONSIBILITIES
- Own sales, profitability and productivity performance across the UK, France and Monaco.
- Analyse trading performance, identify opportunities and implement actions to improve results.
- Drive market plans to improve sales, conversion, ATV, UPT, retention and clientelling performance.
- Partner with Store Managers to deliver clear commercial plans aligned to local markets and customer behaviour.
- Review performance, challenge underperformance and share market insights with senior leadership.
- Collaborate with Merchandising, Planning, VM, Marketing and Clientelling teams to maximise opportunities.
- Support launches, campaigns, activations and seasonal trading initiatives.
- STORE LEADERSHIP & PEOPLE MANAGEMENT
- Lead, coach and develop Store Managers across the UK, France and Monaco.
- Ensure teams understand commercial priorities, targets and brand expectations.
- Conduct regular store visits, reviews and one-to-ones to drive performance.
- Identify talent, support succession planning and develop future leaders.
- Support recruitment, onboarding and people development with HR.
- Partner with HR on employee relations, performance management and team engagement.
- Hold Store Managers accountable for training, retention and team performance.
- Ensure stores operate effectively, compliantly and in line with company standards.
- Hold Store Managers accountable for stock management, cash handling, health & safety, scheduling and store administration.
- Monitor operational performance, stock accuracy, stock loss and corrective actions.
- Ensure payroll, operational costs and store resources are managed effectively.
- Support implementation of new processes, systems and omnichannel initiatives across the market.
- Work with Head Office teams to ensure consistent operational standards.
- CUSTOMER, CLIENTELLING & BRAND EXPERIENCE
- Champion the Orlebar Brown customer experience across all markets.
- Drive clientelling, customer retention and high-touch service standards.
- Ensure teams deliver a consistent luxury experience aligned with brand expectations.
- Use customer feedback, mystery shops and store insights to identify improvements.
- Support local client events, relationship-building and customer initiatives.
- VISUAL MERCHANDISING & STORE PRESENTATION
- Ensure stores maintain strong visual standards and brand presentation.
- Partner with VM teams to deliver guidelines, launches and seasonal updates.
- Hold Store Managers accountable for shopfloor, windows, stockroom and store standards.
- FINANCIAL CONTROL & BUSINESS DISCIPLINE
- Monitor payroll, productivity and key performance indicators including sales per hour, conversion, ATV and UPT.
- Ensure Store Managers understand budgets, targets and commercial priorities.
- Manage operational expenditure and support forecasting, budgeting and market planning.
- PROJECTS & CROSS-FUNCTIONAL WORKING
- Lead and support retail projects including openings, closures, refurbishments and concessions.
- Drive implementation of company initiatives across the market.
- Collaborate with HR, Finance, Operations, Merchandising, VM, Concierge and Clientelling teams.
- Share market insight to improve retail processes, customer experience and operational effectiveness.
- CANDIDATE PROFILE
- Proficiency in both written and spoken French and English is essential for the role.
- Fluency in French and English. All meetings with the Head of Retail and OB HQ team members will take place in English.
- Full driving license and ability to drive in Europe.
- Experience in retail management and operational standards delivery.
- Sharp attention to detail with a systematic and logical approach to work.
- Capable of planning, organising and at times, project managing.
- Has resilience as well as composure and has integrity and trust within the business.
- Motivates the team to deliver and has excellent people management skills.
- Excellent communication skills, both written and verbal and the ability to communicate “up” confidently and appropriately.
- Able to build and maintain relationships with all levels of the business.
- Strong administrative and organisational skills.
- Excellent PC skills, fully adept with Microsoft packages, especially Excel, Power BI, and ERP system.
- Must be flexible to work 5 days out of 7 including weekends.
WHAT WE OFFER
- Being part of a diverse working environment of people who we learn from every day.
- The chance to train and develop your skills in a fast-working environment.
- Competitive benefits package.
- Physical wellbeing: Private medical insurance covering pre-existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax-exempt bike and/or accessories purchase.
- Financial wellbeing: Company pension scheme.
- Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.
- Employee
Recognition: Service award incentives, 1-week office closure in August to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays).
It’s never just a job at Orlebar Brown.
It’s a way of life.
We live and breathe our brand values – Tailored, Vibrant and Brave.
Our team define who we are and how we get the job done.
At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.
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Retail Market Manager (UK & France Regions) in London employer: Orlebar Brown
Orlebar Brown is an exceptional employer that embodies a vibrant and inclusive work culture, where every team member is encouraged to grow and thrive. With competitive benefits including private medical insurance, generous product discounts, and unique employee recognition programs, we ensure our staff feel valued and inspired. Located in a dynamic environment, our Customer Service Advisors play a crucial role in delivering world-class service while embracing the ethos of 'Holiday Better', making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Market Manager (UK & France Regions) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Orlebar Brown, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Orlebar Brown!
We think you need these skills to ace Retail Market Manager (UK & France Regions) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Orlebar Brown, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Orlebar Brown and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Orlebar Brown that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Orlebar Brown
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
