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- Tasks: Deliver exceptional customer service and create memorable experiences for our global clients.
- Company: Join Orlebar Brown, a luxury brand under the Chanel group, known for tailored swimwear.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for personal growth.
- Why this job: Be the face of a brand that inspires people to 'Holiday Better' and connect with customers worldwide.
- Qualifications: Strong communication skills and a passion for delivering top-notch customer service.
- Other info: Dynamic team environment with a focus on luxury service and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
As a Concierge (Customer Service Advisor), you are at the front line of the Orlebar Brown experience - a warm, polished, and intuitive host for our global clients. Whether responding to a message from the other side of the world or guiding a client through the perfect resort look, you ensure every interaction reflects our unique “holiday better” spirit. You will manage client enquiries through email, phone, instant messaging, social platforms, and occasionally assist internal partners such as retail teams. You will help ensure that every touchpoint is seamless, personal, and reflective of luxury service standards. Your work will directly shape client loyalty, satisfaction, and ongoing engagement with the OB lifestyle. You will collaborate closely with the Team Leader, Head Concierge, and wider global teams, playing an essential role in delivering a truly omnichannel service environment.
General Responsibilities:
- Deliver best-in-class service across all communication channels, ensuring each embodies the brand's values.
Concierge, London Customer Services · London HQ employer: Orlebar Brown
Contact Detail:
Orlebar Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge, London Customer Services · London HQ
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Role-play with a friend or family member to get comfortable. Remember, we want to see your personality shine through, so don’t be afraid to show your passion for providing excellent service!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple gesture that keeps you fresh in their minds and demonstrates your commitment to the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Orlebar Brown community. Let’s make that ‘holiday better’ experience happen together!
We think you need these skills to ace Concierge, London Customer Services · London HQ
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your writing. Remember, we’re looking for someone who embodies our 'holiday better' spirit!
Tailor Your Application: Make sure to tailor your application specifically for the Concierge role. Highlight your customer service experience and any relevant skills that align with our brand values. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Orlebar Brown
✨Know the Brand Inside Out
Before your interview, dive deep into Orlebar Brown's history, values, and product offerings. Understand their unique approach to luxury swimwear and how they aim to inspire customers to 'Holiday Better'. This knowledge will not only impress your interviewers but also help you align your answers with the company's ethos.
✨Showcase Your Customer Service Skills
As a Concierge, you'll be the face of the brand. Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you went above and beyond to meet a client's needs, as this will demonstrate your ability to embody the luxury service standards that Orlebar Brown is known for.
✨Practice Your Communication Style
Since you'll be interacting with clients through various channels, it's crucial to convey warmth and professionalism. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to refine your responses and ensure you come across as polished and intuitive.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in delivering omnichannel service, or how they measure client satisfaction. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
