At a Glance
- Tasks: Deliver premium hospitality service and support client experiences in a vibrant office environment.
- Company: Join a dynamic team at a leading workspace provider in London.
- Benefits: Competitive salary, annual bonuses, training opportunities, and discounts with luxury brands.
- Other info: Engage directly with senior leaders and enjoy a supportive team atmosphere.
- Why this job: Be part of a fast-paced culture where your contributions truly matter.
- Qualifications: 1+ years in customer service, strong communication skills, and a passion for hospitality.
The predicted salary is between 26000 - 26000 £ per year.
We’re looking for a personable and dedicated Client Experience Assistant to join our growing Operations team. This is a great opportunity for someone who wants to play a meaningful role in shaping a hospitality-led workplace experience. You’ll support the wider Client Experience team and report to the General Manager, helping to maintain exceptional client satisfaction across a portfolio of premium London locations.
Our approach is different from many workspace providers: we combine the standards of world-class hospitality with the practicality of a modern, flexible office environment. As we continue to expand across London, we’re looking for people who put clients first, take pride in service, and want to grow within a fast-moving business.
What we offer
- A supportive, high-energy team atmosphere
- Fast-paced and non-bureaucratic culture
- A varied, multi-faceted role with real responsibility
- Opportunities to grow and develop within the business
- Direct engagement with senior leadership
- Social culture (team dinners, company events, etc.)
- Access to discounts with luxury brand partners
- Office-based role in iconic London locations
Salary & bonus
- Competitive starting salary based on experience
- Discretionary bonus based on individual performance
- Annual bonus scheme based on company performance
- Regular mentoring and support from senior leaders
- Investment in training for all employees
- Access to personalised external training courses
What you’ll do
Your main objective is to deliver a premium, hospitality-led service to clients—acting as an extension of their business. Working with a growing front-of-house team, your responsibilities will include:
- Client support & administration: responding to day-to-day client requests promptly and professionally, adding a personal touch (e.g., mail handling, ordering supplies, arranging taxis, hotels and restaurants)
- Client move-ins and move-outs: supporting onboarding and offboarding across a busy portfolio of workspaces, working closely with design, IT, and facilities teams (training provided)
- Workspace presentation & setup: supporting the preparation of show spaces and client offices, including involvement in design projects and layout changes
- Client events: helping plan and deliver events as part of the concierge experience, creating memorable moments for clients and guests
- Client spend tracking: tracking monthly client spend and supporting the finance team with accurate reporting
- Building standards: completing regular checks to ensure the space is consistently immaculate and client-ready
- Continuous improvement: spotting opportunities to enhance the hospitality offering and sharing ideas to elevate the client experience
What you’ll bring
- A genuine passion for hospitality and service
- 1+ years’ experience in a customer service / hospitality / client-facing role
- Professional presentation and confidence representing a premium brand
- Strong communication and organisation skills
- High attention to detail
- Ability to adapt in a role with changing priorities and ad hoc requests
- Working knowledge of Microsoft Office and email handling
- Ability to work autonomously and as part of a team
- Strong prioritisation and multitasking skills
- CRM experience (preferred)
Additional information
- Location: Aldgate, London (EC3N area)
- Working hours: Full-time, 40 hours per week minimum, with flexibility as required to fulfil duties
Client Experience Assistant in London employer: Orlaroseassociates
Join a dynamic and supportive team as a Client Experience Assistant in the heart of London, where you will play a pivotal role in delivering exceptional hospitality-led service. With a focus on employee growth, our fast-paced culture encourages personal development through direct engagement with senior leadership and access to tailored training opportunities. Enjoy a vibrant work environment complemented by competitive benefits, including an annual discretionary bonus and exclusive discounts with luxury brand partners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Assistant in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with clients and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hospitality skills! Since this role is all about client experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for service.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work there. Plus, it shows initiative and can give you a leg up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Client Experience Assistant in London
Some tips for your application 🫡
Show Your Passion for Hospitality:Make sure to highlight your genuine passion for hospitality and service in your application. We want to see how you can bring that personal touch to our clients, so share any relevant experiences that showcase your dedication to client satisfaction.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Client Experience Assistant role. Use keywords from the job description to show us you understand what we’re looking for.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with clients, so a friendly tone in your written application can go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Orlaroseassociates
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their approach to client experience and hospitality. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve gone above and beyond for clients. Highlight your ability to handle requests promptly and professionally, as this role is all about delivering exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Adaptability
This position requires someone who can handle changing priorities and ad hoc requests. Think of instances where you successfully adapted to unexpected challenges or changes in your work environment. Be ready to discuss how you manage your time and prioritise tasks effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth, or how they measure client satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
