At a Glance
- Tasks: Provide top-notch desktop support and maintain IT infrastructure stability.
- Company: Join a leading independent investment bank with a dynamic work culture.
- Benefits: Competitive salary, potential contract extension, and professional growth opportunities.
- Other info: Ideal for proactive engineers who thrive on variety and ownership.
- Why this job: Make a real impact in a fast-paced environment while solving complex tech issues.
- Qualifications: Strong experience in desktop and infrastructure support, especially with Microsoft technologies.
The predicted salary is between 45000 - 55000 £ per year.
Location: London – Moorgate/Liverpool Street (office-based)
Contract: Initial 6-month fixed-term contract, with the potential to extend for a further 6 months
Start date: As soon as possible
About the Role
We're recruiting on behalf of a leading independent investment bank. Their integrated business brings together investment banking, research, institutional sales and execution services for quoted companies, growth businesses and institutional investors. They advise more UK public companies than any other independent investment bank, drawing on specialist sector knowledge, strong investor relationships and extensive public-markets expertise.
They're looking for an experienced Desktop & Infrastructure Engineer to join their London-based IT team on an initial 6-month fixed-term contract. Reporting to the Head of Infrastructure, this is a broad, hands‑on position combining high-quality desktop support with responsibility for the stability, security and performance of the IT infrastructure. The successful candidate will act as the senior technical escalation point for colleagues providing 1st and 2nd‑line support, taking ownership of more complex issues through to resolution. The role will support employees at all levels of the firm, so strong technical expertise, excellent communication skills and a responsive, service‑focused approach will be essential.
Key Responsibilities
- Act as the escalation point for complex 2nd and 3rd‑line desktop and infrastructure issues
- Diagnose and resolve hardware, software, operating-system, connectivity and performance problems
- Provide responsive and professional desktop support to employees and senior stakeholders
- Administer and support Microsoft 365, Windows, Active Directory and Entra ID environments
- Support endpoint configuration, software deployment, patching and device management
- Maintain and troubleshoot servers, networks, virtual environments, storage and cloud services
- Monitor infrastructure availability, capacity, performance and security
- Support backup, recovery, antivirus and business‑continuity processes
- Manage user access, permissions and security controls in line with company policies
- Support meeting‑room technology, mobile devices and remote‑access solutions
- Own incidents through to resolution and undertake root‑cause analysis for recurring issues
- Maintain accurate asset records, technical documentation and operational procedures
- Liaise with third‑party suppliers and technology partners
- Support infrastructure changes, upgrades and improvement initiatives
- Identify opportunities to improve system reliability, security and the overall user experience
- Provide wider desktop and operational IT support when required
Skills and Experience
- Strong experience as a Desktop & Infrastructure Engineer, 3rd Line Support Engineer or in a similar hands‑on position
- Broad knowledge of Microsoft desktop, server and cloud technologies
- Experience supporting Windows 10/11, Microsoft 365, Active Directory and Entra ID
- Good knowledge of networking technologies, including TCP/IP, DNS, DHCP, VPNs and Wi‑Fi
- Experience with endpoint management, software deployment and patching tools
- Knowledge of virtualisation, backup, monitoring and disaster‑recovery technologies
- Strong diagnostic and troubleshooting skills, with the ability to resolve complex issues independently
- Experience using ticketing systems and working within incident, problem and change‑management processes
- A strong understanding of information security, access management and infrastructure controls
- Excellent communication skills and confidence supporting both technical and non‑technical colleagues
- Strong organisational and prioritisation skills, particularly when managing business‑critical incidents
- A proactive, collaborative and service‑oriented approach
- Previous experience within investment banking, financial services or another regulated environment
- Experience providing high‑quality support to senior stakeholders and business‑critical users
- Experience using PowerShell or other tools to automate routine administrative tasks
This opportunity would suit an experienced engineer who enjoys variety, takes ownership of problems and can provide dependable technical support within a fast‑paced, professional environment.
Desktop & Infrastructure Engineer employer: Orlaroseassociates
Join a dynamic and innovative company in London that values its employees and fosters a collaborative work culture. As an Executive Assistant to the CEO and CFO, you will benefit from extensive professional development opportunities while working in a supportive environment that prioritises employee well-being and growth. With a focus on cutting-edge technology and global outreach, this role offers a unique chance to contribute to impactful projects within the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop & Infrastructure Engineer
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Orlaroseassociates that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Desktop & Infrastructure Engineer
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Orlaroseassociates, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Orlaroseassociates can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Orlaroseassociates will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Orlaroseassociates
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Orlaroseassociates. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Orlaroseassociates.
