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For Companies At a Glance
- Tasks: Deliver premium hospitality service and support client needs in a dynamic environment.
- Company: Join a fast-growing company that blends hospitality with modern office culture.
- Benefits: Competitive salary, annual bonuses, training opportunities, and discounts with luxury brands.
- Why this job: Be part of a team that values client satisfaction and personal growth.
- Qualifications: 1+ years in customer service, strong communication skills, and a passion for hospitality.
- Other info: Work in iconic London locations with a supportive and energetic team.
The predicted salary is between 21600 - 31200 £ per year.
We’re looking for a personable and dedicated Client Experience Assistant to join our growing Operations team. This is a great opportunity for someone who wants to play a meaningful role in shaping a hospitality-led workplace experience. You’ll support the wider Client Experience team and report to the General Manager, helping to maintain exceptional client satisfaction across a portfolio of premium London locations.
Our approach is different from many workspace providers: we combine the standards of world-class hospitality with the practicality of a modern, flexible office environment. As we continue to expand across London, we’re looking for people who put clients first, take pride in service, and want to grow within a fast-moving business.
What we offer
- A supportive, high-energy team atmosphere
- Fast-paced and non-bureaucratic culture
- A varied, multi-faceted role with real responsibility
- Opportunities to grow and develop within the business
- Direct engagement with senior leadership
- Social culture (team dinners, company events, etc.)
- Access to discounts with luxury brand partners
- Office-based role in iconic London locations
Salary & bonus
- Competitive starting salary based on experience
- Discretionary bonus based on individual performance
- Annual bonus scheme based on company performance
- Regular mentoring and support from senior leaders
- Investment in training for all employees
- Access to personalised external training courses
What you’ll do
Your main objective is to deliver a premium, hospitality-led service to clients—acting as an extension of their business. Working with a growing front-of-house team, your responsibilities will include:
- Client support & administration: responding to day-to-day client requests promptly and professionally, adding a personal touch (e.g., mail handling, ordering supplies, arranging taxis, hotels and restaurants)
- Client move-ins and move-outs: supporting onboarding and offboarding across a busy portfolio of workspaces, working closely with design, IT, and facilities teams (training provided)
- Workspace presentation & setup: supporting the preparation of show spaces and client offices, including involvement in design projects and layout changes
- Client events: helping plan and deliver events as part of the concierge experience, creating memorable moments for clients and guests
- Client spend tracking: tracking monthly client spend and supporting the finance team with accurate reporting
- Building standards: completing regular checks to ensure the space is consistently immaculate and client-ready
- Continuous improvement: spotting opportunities to enhance the hospitality offering and sharing ideas to elevate the client experience
What you’ll bring
- A genuine passion for hospitality and service
- 1+ years’ experience in a customer service / hospitality / client-facing role
- Professional presentation and confidence representing a premium brand
- Strong communication and organisation skills
- High attention to detail
- Ability to adapt in a role with changing priorities and ad hoc requests
- Working knowledge of Microsoft Office and email handling
- Ability to work autonomously and as part of a team
- Strong prioritisation and multitasking skills
- CRM experience (preferred)
Additional information
- Location: Aldgate, London (EC3N area)
- Working hours: Full-time, 40 hours per week minimum, with flexibility as required to fulfil duties
Client Experience Assistant employer: Orlaroseassociates
Contact Detail:
Orlaroseassociates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their hospitality-led approach.
✨Tip Number 2
Practice your people skills! Since this role is all about client experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a client-facing role. Make sure you look polished and professional, reflecting the premium brand image they’re after.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Experience Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, make sure to highlight your genuine passion for hospitality and service. We want to see how you can bring that enthusiasm to our team and create memorable experiences for our clients.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Client Experience Assistant role. We love seeing candidates who take the extra step to connect their background with what we do.
Be Professional Yet Personable: While professionalism is key, don’t forget to let your personality shine through in your application. We’re looking for someone who can represent our premium brand confidently, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Orlaroseassociates
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their approach to client experience and hospitality. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Passion for Hospitality
Since this role is all about delivering a premium service, be ready to share specific examples from your past experiences that highlight your passion for hospitality. Talk about times when you went above and beyond for a client or how you handled challenging situations with grace.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific client scenarios. Think about potential challenges you might face in the role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, growth opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
