At a Glance
- Tasks: Lead operations and create an exceptional client experience in a luxury office environment.
- Company: Fast-growing luxury serviced office brand in Central London.
- Benefits: Competitive salary, career growth, and a vibrant team culture.
- Other info: Dynamic role with temp-to-perm opportunity and Monday to Friday schedule.
- Why this job: Take ownership and drive performance in a premium workspace setting.
- Qualifications: 5+ years in operational leadership and luxury hospitality experience.
The predicted salary is between 50000 - 65000 € per year.
Ready to run a premium serviced office centre like it’s your own business?
We are hiring an ambitious Manager to lead operations, client experience, and team culture within a fast-growing luxury office brand in Central London. This is more than facilities management; it’s an opportunity to take ownership, drive performance, and build a long-term career with a business that promotes from within. The successful candidate will oversee the day-to-day running of a premium serviced office centre, ensuring exceptional 5-star standards across operations, facilities, hospitality, and customer experience.
Key responsibilities include:
- Managing daily centre operations, facilities, maintenance, security & contractors
- Ensuring H&S compliance and maintaining exceptional presentation standards throughout the building
- Acting as the main point of contact for tenants, clients, and operational escalations
- Leading and developing a high-performing front of house team
- Supporting viewings alongside sales and helping drive occupancy & client retention
- Managing supplier relationships, operational budgets & identifying efficiencies
- Delivering a seamless 5-star hospitality experience across the workspace
Looking for someone with 5 years’ + relevant operational leadership, luxury hospitality/service experience, and a proactive, ownership-driven mindset who thrives in a fast-paced premium environment. People management experience essential.
Operations Manager - leading luxury high-end serviced office provider employer: Orla Rose Associates
As a leading luxury high-end serviced office provider in Central London, we pride ourselves on fostering a dynamic work culture that values ambition and personal growth. Our employees enjoy a supportive environment where they can take ownership of their roles, drive performance, and develop their careers within a company that prioritises internal promotions. With a focus on delivering exceptional client experiences and maintaining 5-star standards, we offer a unique opportunity to be part of a fast-growing brand that truly values its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - leading luxury high-end serviced office provider
✨Tip Number 1
Network like a pro! Reach out to people in the luxury office sector on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. We want to see how you can fit into our team and enhance the client experience. Show us your passion for luxury service and how you can drive performance!
✨Tip Number 3
Practice your pitch! You’ll need to communicate your operational leadership experience clearly. We’re looking for someone who can take ownership and lead a high-performing team, so make sure you highlight those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our fast-growing luxury brand!
We think you need these skills to ace Operations Manager - leading luxury high-end serviced office provider
Some tips for your application 🫡
Show Your Passion for Luxury Service:When writing your application, let your enthusiasm for luxury hospitality shine through. We want to see how your experience aligns with our commitment to 5-star standards and exceptional client experiences.
Highlight Relevant Experience:Make sure to detail your operational leadership and people management experience. We’re looking for someone who has thrived in fast-paced environments, so share specific examples that demonstrate your ability to lead and drive performance.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Orla Rose Associates
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding the operations of a luxury serviced office. Familiarise yourself with best practices in facilities management and client experience. This will help you speak confidently about how you can enhance their operations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and driving performance. Think of specific situations where you led a team to success or improved client satisfaction. This will demonstrate your capability to lead a high-performing front of house team.
✨Emphasise Your Client-Centric Approach
Since this role is all about delivering a 5-star hospitality experience, be ready to discuss how you've previously ensured exceptional service standards. Share stories that illustrate your commitment to client experience and how you’ve handled operational escalations effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s culture, growth plans, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
